Senior CX Strategy & Insights Analyst

Didi; Ciudad de México; Presencial; MXN 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

DiDi Global Inc. is seeking a CX Operations Sr. Analyst to drive customer experience strategy and operational excellence for the market.

You will partner with Product, Operations, Marketing, Engineering, Risk, and Regional CX teams to ensure customer needs are represented in decisions while supporting sustainable growth. You will own VoC reporting, analyze feedback and KPIs, and build data-driven business cases to influence product and process improvements, ensuring timely governance and

Formación

• 4+ years in Customer Experience, Operations Excellence, or related fields.

Responsabilidades

• Act as a strategic partner to business stakeholders by providing customer insights and operational recommendations that support business objectives.

Conocimientos

CX strategy

Operations excellence

Stakeholder management

Data analysis

Process improvement

Lean/Six Sigma

VoC reporting

English proficiency

Herramientas

Excel/Google Sheets

Tableau

Power BI

Looker

Descripción del empleo

DiDi Global Inc. is seeking a CX Operations Sr. Analyst to drive customer experience strategy and operational excellence for the market.

You will partner with Product, Operations, Marketing, Engineering, Risk, and Regional CX teams to ensure customer needs are represented in decisions while supporting sustainable growth. You will own VoC reporting, analyze feedback and KPIs, and build data-driven business cases to influence product and process improvements, ensuring timely governance and