Solutions Architect: Pre-Sales & Support (Hybrid, LATAM)

Hybrid Software Group; Estado de México; Hybrid; MXN 420,000 - 650,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for professional development

Excellent terms of employment

Job summary

A global software solutions company is seeking a Pre-Sales & Support Engineer based in Mexico. In this critical role, you'll deliver product presentations, tailor software solutions, and respond to customer inquiries. The ideal candidate holds a Bachelor's in a relevant field, has technical sales experience, and enjoys relationship-building with clients. This position offers competitive salary, excellent employment terms, and growth opportunities within a successful international team.

Qualifications

• Experience in a pre-sales or technical sales role within the software industry is a benefit.
• Ability to translate technical concepts into business benefits.
• Willingness to travel occasionally for customer meetings & sales related events.

Responsibilities

• Conduct product presentations and demonstrations of software.
• Collaborate with sales team to identify customer requirements.
• Respond to customer inquiries with detailed technical information.
• Analyze and optimize workflows with modern products.
• Build relationships with customers and partners.
• Provide feedback based on customer needs to the product management team.

Skills

Excellent communication skills

Problem-solving skills

Analytical skills

Customer-focused attitude

Technical translation to business benefits

Education

Bachelor’s degree in Digital & Graphical Media, Computer Science, Information Technology or a related field

Job description

Based in Mexico, we are currently looking for a Pre-Sales & Support Engineer to provide technical expertise & solutions to our potential customers & partners. You will join our global sales team and report to the LATAM Sales Director.

Location

Mexico

Business Unit

Hybrid Software

About us

Based in Mexico, we are currently looking for a Pre-Sales & Support Engineer to provide technical expertise & solutions to our potential customers & partners. You will join our global sales team and report to the LATAM Sales Director.

Your responsibilities

• Conduct product presentations and demonstrations to showcase the features and benefits of our software.
• Collaborate with the sales team to identify customer requirements and tailor software solutions for customer project implementations
• Respond to customer inquiries and provide detailed technical information to help them make informed decisions.
• Analyze, digitize, and optimize workflows, working with modern products like PACKZ and CLOUDFLOW – don’t worry, we’ll show you how
• Build strong relationships with customers & partners, understanding their pain points, and positioning our solutions as the answer.
• Collaborate with the product management team to provide feedback based on customer needs and market insights.
• You will be the interface between customers, production, and IT – a true key role
• Bachelor’s degree in Digital & Graphical Media, Computer Science, Information Technology or a related field.
• Proven experience in a pre-sales or technical sales role within the software industry is a benefit.
• Excellent communication and presentation skills.
• Ability to translate technical concepts into business benefits.
• Strong problem-solving and analytical skills.
• Customer-focused attitude with a pas-sion for delivering software solutions.
• Willingness to travel occasionally for customer meetings & sales related events.
• A competitive salary in accordance with your experience.
• Excellent terms of employment in a successful and growing global company.
• Opportunities for professional development and growth within the company.
• The chance to work with cutting-edge technology and make a meaningful impact on our customers.