Technical Success Manager (Bilingual Spanish/English Speaking)

OutSystems, Inc.; México; Híbrido; MXN 900.000 - 1.100.000; Jornada completa

Descripción de la vacante

OutSystems, Inc. is seeking a Technical Success Manager who is bilingual in Spanish and English, to balance strong trust relationships with customers across Mexico, Puerto Rico and Chile.

You will guide their IT teams through technology adoption, assist with solution architecture, and liaise with Technical Support, R&D, Sales, and Professional Services to advocate for customer needs. You will design adoption plans, assess customer ecosystems, and conduct technical reviews to prevent issues,

Formación

• 5 years of Mobile and/or Web development, administration, or architecture experience.
• Proficiency in Spanish; fluent English required.
• OutSystems development and administration experience preferred.
• Experience in professional services, support, or engineering environments.

Responsabilidades

• Design technical adoption plans to ensure growth in technology proficiency.
• Working closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc...)
• Understand your customer ecosystem and IT Landscape.
• Perform technical reviews and share knowledge to identify and prevent potential issues
• Understand your customers' technical infrastructures, hardware, and offerings
• Provide excellent customer support regarding their OutSystems use
• Catalog, categorize and share common customer issues with other OutSystems teams
• Serve as a customer advocate within OutSystems
• Deliver key OutSystems product road map updates and assist customers with upgrades
• Visit customers regularly as needed to provide an exceptional customer service experience

Conocimientos

Bilingual Spanish/English

Excellent communication

Herramientas

HTML

CSS

JavaScript

Relational Databases

C#

Java

OutSystems platform

ALM

APM

Descripción del empleo

## Technical Success Manager (Bilingual Spanish/English Speaking)Apply: Mexico - Remote: Full time: Posted 3 Days Ago: R1770**There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!****Hiring Locations:** Mexico, Puerto Rico and Chile In this role you will be required to successfully balance strong trust relationships with customers by gaining an understanding of their IT infrastructure, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion. Additionally, you will need to become (if you aren’t already one) an OutSystems expert so that you can assist our customer's development teams focused on the delivery of the solution by providing guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality. You will also interface with multiple teams inside our company - Technical Support, R&D, Sales, and Professional Services - so that you will be an advocate for our customers' main challenges and needs. **Responsibilities:*** Design technical adoption plans to ensure sustained growth in technology proficiency;* Working closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc...)* Understand your customer ecosystem and IT Landscape;* Perform technical reviews and share knowledge to identify and prevent potential issues* Understand your customers' technical infrastructures, hardware, and offerings* Provide excellent customer support regarding their OutSystems use* Catalog, categorize and share common customer issues with other OutSystems teams* Serve as a customer advocate within OutSystems* Deliver key OutSystems product road map updates and assist customers with upgrades* Visit customers regularly as needed to provide an exceptional customer service experience **Requirements:*** 5 years of Mobile and/or Web application development, administration, or architecture experience* Proficient in Spanish language, English/Spanish Speaking* Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools;* OutSystems development and administration experience is strongly preferred* Experience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization* Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support* Practical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc.* Outstanding written and verbal communication skills in English* Ability to explain complex information to customers clearly and concisely