Técnico de Soporte TI Junior con Habilidades de Redes

Placements24; Chihuahua; On-site; MXN 89,000 - 134,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Comprehensive training

Job summary

Placements24 in Chihuahua, Mexico seeks a Junior IT Support Technician to join our client’s team. You will provide first-line technical support, troubleshoot hardware and software, and assist with network maintenance. This entry-level role offers hands-on learning in a professional, supportive environment.

The ideal candidate has foundational IT knowledge, good communication, and a willingness to learn. On-site work in Chihuahua with comprehensive training and career advancement opportunities

Qualifications

• High school diploma or equivalent; IT degree preferred.
• Foundational knowledge of Windows and macOS.
• Familiarity with TCP/IP, DNS, DHCP basics.
• Experience with helpdesk tickets is a plus.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide first-line support for computer systems, software, and hardware.
• Respond to queries in person, by phone, email, or chat.
• Install, modify, and repair hardware and software.
• Run diagnostic programs to resolve issues.
• Help manage user accounts and access rights.
• Setup and troubleshoot network devices.
• Monitor network performance and perform basic maintenance.
• Document issues and resolutions in the helpdesk system.
• Guide end-users on using tech solutions.

Skills

Networking basics

Analytical thinking

Customer service

Time management

Team collaboration

Education

High school diploma or equivalent

IT-related certification preferred

Tools

Windows OS

macOS

Helpdesk ticketing systems

Networking basics

Job description

About the Role

Our client, a prominent business services provider, is seeking a motivated Junior IT Support Technician with networking skills to join their team in Chihuahua . This role is perfect for recent graduates or individuals with foundational IT knowledge looking to gain practical experience in technical support and network infrastructure. You will be responsible for providing first-line support to employees, troubleshooting hardware and software issues, and assisting with network maintenance. This is an excellent opportunity to grow your IT career within a supportive and technically advanced organization.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, over the phone, via email, or chat.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve technical problems.
• Manage and maintain user accounts, permissions, and access rights.
• Install, configure, and troubleshoot network devices (routers, switches, access points).
• Monitor network performance and implement basic network maintenance tasks.
• Assist in the setup and configuration of new workstations and peripherals.
• Document all technical issues and resolutions in the helpdesk system.
• Provide guidance and support to end-users on how to use various technological solutions.

Requirements

• High school diploma or equivalent; a degree or certification in IT, Computer Science, or a related field is preferred.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and basic network troubleshooting.
• Experience with helpdesk ticketing systems is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.
• Must be reliable, punctual, and able to work collaboratively in a team environment.
• Willingness to learn and stay updated with new technologies.
• Must be able to work on-site in Chihuahua .

Benefits

Our client offers a competitive starting salary, comprehensive training programs to enhance technical skills, and opportunities for career advancement within the IT department. Employees receive a benefits package that may include health insurance and paid time off. You will join a collaborative team in Chihuahua , contributing to the smooth operation of the company's IT infrastructure. This role is an excellent launchpad for a career in IT support and network administration.