Product Support Specialist Mexico City

Watershed; Tijuana; Remote; MXN 240,000 - 320,000; Full time

Job summary

WhatJobs Direct is seeking a Customer Support Specialist to join a fully remote team. This remote-first role focuses on delivering outstanding customer service with strong technical understanding.

You will be the primary contact for inquiries and issues, ensuring a smooth support experience from Puebla, Puebla, MX, while working remotely. Ideal candidates are proactive, empathetic, and committed to continuous improvement, with a passion for building a career in customer success within a

Qualifications

• Handle a high volume of customer interactions via phone, email, and live chat.
• Provide effective and efficient solutions to customer issues related to our client's products/services.
• Troubleshoot technical problems, guide users through solutions, and elevate when necessary.
• Maintain accurate and detailed records of customer communications and resolutions within the CRM.
• Proactively identify customer needs and suggest product or service

Responsibilities

• Handle a high volume of customer interactions via phone, email, and live chat.
• Provide effective and efficient solutions to customer issues related to our client's products/services.
• Troubleshoot technical problems, guide users through solutions, and elevate when necessary.
• Maintain accurate and detailed records of customer communications and resolutions within the CRM.
• Proactively identify customer needs and suggest product or service

Job description

Customer Support Specialist - Remote First

Our client, WhatJobs Direct, is looking for an exceptional Customer Support Specialist to join their fully remote team. This is a pivotal, remote-first position designed for individuals who excel in providing outstanding customer service and possess strong technical acumen. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless support experience. This role is based in Puebla, Puebla, MX , but operates entirely remotely, offering unparalleled flexibility. We seek candidates who are proactive, empathetic, and dedicated to exceeding customer expectations. This opportunity is ideal for those looking to build a career in a supportive, remote-first environment with a focus on continuous improvement.

About the Role

Our client, WhatJobs Direct, is looking for an exceptional Customer Support Specialist to join their fully remote team. This is a pivotal, remote-first position designed for individuals who excel in providing outstanding customer service and possess strong technical acumen. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless support experience. This role is based in Puebla, Puebla, MX , but operates entirely remotely, offering unparalleled flexibility. We seek candidates who are proactive, empathetic, and dedicated to exceeding customer expectations. This opportunity is ideal for those looking to build a career in a supportive, remote-first environment with a focus on continuous improvement.

Key Responsibilities

• Handle a high volume of customer interactions via phone, email, and live chat.
• Provide effective and efficient solutions to customer issues related to our client's products/services.
• Troubleshoot technical problems, guide users through solutions, and elevate when necessary.
• Maintain accurate and detailed records of customer communications and resolutions within the CRM.
• Proactively identify customer needs and suggest product or service