Post Sales Consultant

Ingram Micro; Estado de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global exposure

Career growth

Professional development

Competitive compensation

Descripción de la vacante

Ingram Micro in Mexico City is seeking a Post Sales Consultant to deliver advanced technical guidance to customers and act as SME for key technologies. You will lead complex engagements, coordinate cross-functional teams, and ensure contractual compliance while driving customer satisfaction.

The role requires a strong background in IT infrastructure, cloud, networking, and cybersecurity, with a proven ability to influence decision-making and mentor peers.

Formación

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 8+ years of professional experience, incl. 5+ in post-sales support or consulting.
• Strong expertise in infrastructure, cloud, networking, cybersecurity.
• Ability to manage complex technical projects and customer-facing engagements.
• Excellent analytical and communication skills.
• Ability to influence technical decisions across teams.

Responsabilidades

• Provide advanced post-sales technical support and consulting to customers.
• Act as SME and trusted advisor for assigned technologies and solutions.
• Lead the resolution of complex technical issues and escalations.
• Manage and deliver technical projects with customer satisfaction.
• Collaborate with stakeholders to drive outcomes.
• Mentor junior team members and share best practices.
• Identify opportunities for process improvement and service optimization.

Conocimientos

Project leadership

Technical consulting

Cloud infrastructure

Networking

Cybersecurity

Stakeholder management

Educación

Bachelor's in IT/CS/Eng

Descripción del empleo

Post Sales Consultant | Ingram Micro

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 8+ years of professional experience, including at least 5 years in post-sales support, technical consulting, or professional services.
• Strong expertise in infrastructure, cloud, networking, cybersecurity, or related technologies.
• Proven ability to manage complex technical projects and customer-facing engagements.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently and influence technical decisions across teams.

Key Responsibilities

• Provide advanced post-sales technical support and consulting to customers.
• Act as a Subject Matter Expert (SME) and trusted advisor for assigned technologies and solutions.
• Lead the resolution of complex technical issues and critical escalations.
• Manage and deliver technical projects, ensuring customer satisfaction and contractual compliance.
• Collaborate with internal and external stakeholders to drive successful outcomes.
• Mentor junior team members and share technical best practices.
• Identify opportunities for process improvement and service optimization.

What We Offer

• Opportunity to work with leading technologies and global customers.
• Exposure to complex and high-impact technical projects.
• Collaborative, innovative, and growth-oriented work environment.
• Professional development and continuous learning opportunities.
• Career growth within a global technology solutions provider.
• Competitive compensation and benefits package.