Senior Post-Sales Technical Consultant & SME

Ingram Micro Mexico; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Global exposure

Professional development

Career growth

Collaborative environment

Descripción de la vacante

Ingram Micro is seeking a Post Sales Consultant to provide advanced post-sales technical support and act as a trusted advisor for key technologies. You will lead complex customer engagements and ensure project success while aligning with contractual requirements.

With 8+ years of experience, you will collaborate across teams, mentor colleagues, and drive service improvements in a fast-paced global environment.

Formación

• Bachelor's degree in IT, CS, Engineering or related field.
• 8+ years of professional experience, incl. 5+ years in post-sales support, technical consulting, or professional services.
• Strong expertise in infrastructure, cloud, networking, cybersecurity, or related technologies.
• Ability to manage complex technical projects and customer-facing engagements.

Responsabilidades

• Provide advanced post-sales technical support and consulting to customers.
• Act as a Subject Matter Expert (SME) and trusted advisor for assigned technologies and solutions.
• Lead the resolution of complex technical issues and critical escalations.
• Manage and deliver technical projects, ensuring customer satisfaction and contractual compliance.
• Collaborate with internal and external stakeholders to drive successful outcomes.
• Mentor junior team members and share technical best practices.
• Identify opportunities for process improvement and service optimization.

Conocimientos

Post-sales experience

Technical consulting

Stakeholder management

Analytical problem solving

Communication

Independent work

Project management

Educación

Bachelor's degree in Information Technology / Computer Science / Engineering

Descripción del empleo

Ingram Micro is seeking a Post Sales Consultant to provide advanced post-sales technical support and act as a trusted advisor for key technologies. You will lead complex customer engagements and ensure project success while aligning with contractual requirements.

With 8+ years of experience, you will collaborate across teams, mentor colleagues, and drive service improvements in a fast-paced global environment.