POS Technical Support Specialist II

Global Payment Holding Company; Ciudad de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Global Payment Holding Company in Mexico City is seeking a technical customer service specialist to resolve POS and payment-related inquiries via phone, email, chat or SMS. You will document issues, access databases, and support the continuous improvement of knowledgebases while following established policies and procedures.

You will engage with merchants, learn product specifics, and contribute to resolving inquiries efficiently in a fast-paced payments environment.

Formación

• Minimum Qualifications: High School Diploma or Equivalent.
• Typically Minimum 2 Years Relevant Exp.
• Preferred Qualifications: Typically Minimum 4 Years Relevant Exp.
• Preferred Qualifications: Previous customer service experience with a focus on payments industry.

Responsabilidades

• Resolve client and/or merchants technical support issues related to POS products and provide standardized responses using documented processes.
• Enter required and relevant information into databases while resolving customer issues.
• Develop knowledgebase to include new POS products, policies, procedures, and regulations through ongoing training and reference to online manuals.

Conocimientos

Basic computer skills

Payments industry knowledge

Research ability

Customer service basics

Educación

High School Diploma or Equivalent

Herramientas

POS systems

Descripción del empleo

Global Payment Holding Company in Mexico City is seeking a technical customer service specialist to resolve POS and payment-related inquiries via phone, email, chat or SMS. You will document issues, access databases, and support the continuous improvement of knowledgebases while following established policies and procedures.

You will engage with merchants, learn product specifics, and contribute to resolving inquiries efficiently in a fast-paced payments environment.