POS & Payments Tech Support Specialist II

tsys; Ciudad de México; Presencial; MXN 240.000 - 380.000; Jornada completa

Descripción de la vacante

tsys in Mexico City is seeking a customer service specialist to handle technical inquiries related to POS products via phone, email, chat or SMS. You will use databases to select processing methods and explain solutions to clients to resolve inquiries.

Responsibilities include maintaining records, contributing to the knowledge base, and continuing training on POS policies and procedures.

Formación

• Experience in customer service within the payments industry is preferred.
• Knowledge of POS products and related software helps resolve issues quickly.
• Ability to use databases and document interactions accurately.

Responsabilidades

• Respond to technical support requests via phone, email, chat or SMS for POS products.
• Resolve customer issues by applying documented processes and providing clear solutions.
• Maintain accurate records of inquiries and outcomes in databases.
• Contribute to knowledge base with new problems and solutions.

Conocimientos

Customer service

Payments knowledge

Problem solving

Communication

Educación

High School Diploma or Equivalent

2+ years Relevant Experience

Descripción del empleo

tsys in Mexico City is seeking a customer service specialist to handle technical inquiries related to POS products via phone, email, chat or SMS. You will use databases to select processing methods and explain solutions to clients to resolve inquiries.

Responsibilities include maintaining records, contributing to the knowledge base, and continuing training on POS policies and procedures.