24/7 POS Support - Tier 2 Specialist

Vontier; Monterrey; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Vontier is seeking a POS Support Center Tier 2 Specialist in Monterrey to provide high-level helpdesk support for Passport Point of Sale systems and related Gilbarco products. You will handle daily inbound inquiries, diagnose issues, and restore customer sites while coordinating with service contractors.

The role requires flexibility for 24x7 shifts and after training, shifts will be assigned based on staffing needs.

Formación

• Must have strong customer service skills and able to operate a PC and standard business software.
• Experience in a call center environment is preferred.
• Proficiency with Microsoft Office programs is required.
• Networking knowledge or experience is preferred.

Responsabilidades

• Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.
• Open, manage and dispatch Authorized Service Contractors.
• Manage, monitor and resolve tasks and alarms on a daily basis.
• Manage and resolve emails from Major Oil Companies (MOC) and independent customers.
• Maintain Department guidelines regarding average handle time and productivity.
• Continuously increase product knowledge through on-the-job training and self-study.

Conocimientos

Customer service

PC proficiency

Microsoft Office

Networking knowledge

Call Center experience

Educación

2-year technical degree

Herramientas

Passport Point of Sale

Descripción del empleo

Vontier is seeking a POS Support Center Tier 2 Specialist in Monterrey to provide high-level helpdesk support for Passport Point of Sale systems and related Gilbarco products. You will handle daily inbound inquiries, diagnose issues, and restore customer sites while coordinating with service contractors.

The role requires flexibility for 24x7 shifts and after training, shifts will be assigned based on staffing needs.