Pool Supervisor, F&B | Lead Exceptional Guest Experiences

Esperanza; Baja California Sur; On-site; MXN 167,000 - 234,000; Full time

Job summary

Hilton in Mexico's Baja California Sur is seeking a Pool Supervisor to lead daily pool operations within our hospitality team. You will ensure guest service standards, manage shift schedules, and mentor staff to deliver memorable experiences for every guest.

The ideal candidate has experience in hotel outlets or F&B supervision, a passion for safety and cleanliness, and the ability to drive guest satisfaction while supporting revenue growth through upselling drinks and services.

Qualifications

• Experience supervising hotel pool or food & beverage outlets.
• Strong guest service orientation and problem-solving.
• Knowledge of safety and sanitation standards.
• Ability to coach and mentor team members.

Responsibilities

• Supervise daily pool operations and guest service quality.
• Monitor and enforce safety and sanitation standards.
• Coordinate shift coverage and mentor staff.
• Support revenue initiatives and upsell beverages and services.
• Address guest concerns and ensure exceptional experience.

Skills

Guest service

Team supervision

Safety compliance

Alcohol awareness

Job description

Hilton in Mexico's Baja California Sur is seeking a Pool Supervisor to lead daily pool operations within our hospitality team. You will ensure guest service standards, manage shift schedules, and mentor staff to deliver memorable experiences for every guest.

The ideal candidate has experience in hotel outlets or F&B supervision, a passion for safety and cleanliness, and the ability to drive guest satisfaction while supporting revenue growth through upselling drinks and services.