Pool Boy

Esperanza; Baja California Sur; On-site; MXN 167,000 - 234,000; Full time

Job summary

Hilton in Mexico's Baja California Sur is seeking a Pool Supervisor to lead daily pool operations within our hospitality team. You will ensure guest service standards, manage shift schedules, and mentor staff to deliver memorable experiences for every guest.

The ideal candidate has experience in hotel outlets or F&B supervision, a passion for safety and cleanliness, and the ability to drive guest satisfaction while supporting revenue growth through upselling drinks and services.

Qualifications

• Experience supervising hotel pool or food & beverage outlets.
• Strong guest service orientation and problem-solving.
• Knowledge of safety and sanitation standards.
• Ability to coach and mentor team members.

Responsibilities

• Supervise daily pool operations and guest service quality.
• Monitor and enforce safety and sanitation standards.
• Coordinate shift coverage and mentor staff.
• Support revenue initiatives and upsell beverages and services.
• Address guest concerns and ensure exceptional experience.

Skills

Guest service

Team supervision

Safety compliance

Alcohol awareness

Job description

**Job Identification:**

**Job Category:** Food and Beverage

**Job Schedule:** Full time

**Equal Opportunity Employer** EOE, including disability/vets

**Exceptional Hospitality Starts with You**

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a **Pool Supervisor** , you're not just supporting daily operations at one of our hotel pools - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• **Supervise daily restaurant operations:** Oversee and participate in daily outlet operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures
• **Deliver exceptional guest experiences:** Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the dining experience
• **Guide the team through each shift:** Provide on-the-floor supervision, assist with scheduling, and mentor team members to foster a positive and productive work environment
• **Contribute to revenue growth:** Assist with implementing marketing initiatives and up-selling techniques to promote food and beverage sales and maximize profitability
• **Uphold regulatory standards:** Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.