Platform Engineer

EPAM Systems; México; Remote; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Learning and certification courses

Global career opportunities

Volunteer opportunities

Job summary

EPAM Systems in Mexico is seeking a Platform Engineer to support the R&D IT product group. You will design and evolve a cloud-native microservices platform used by internal teams and external partners for study design and execution, embedding a BizDevOps mindset across a cross-functional team.

Responsibilities include building REST API integrations, driving CI/CD pipelines, incident handling in ServiceNow, and maintaining SDLC and Confluence documentation while ensuring GxP compliance and

Qualifications

• 2+ years of hands-on experience building cloud-native applications.
• Ability to drive technical design and architecture decisions.
• Experience gathering requirements with business and IT stakeholders.
• Experience delivering design, build, test, and deploy across releases.
• Background with REST API integrations and microservices.
• CI/CD pipeline development and automation experience.
• Familiarity with GxP compliance and security controls.

Responsibilities

• Drive technical design and architecture for the protocol design platform.
• Lead end-to-end delivery across design, build, test and deploy.
• Build REST API integrations linking to upstream and downstream systems.
• Advance CI/CD rollout and automation for reliable releases.
• Maintain logs, SDLC docs, and Confluence pages current.
• Ensure platform security and GxP compliance across releases.
• Serve as SME across regions and business units.

Skills

Cloud-native architecture

REST APIs

CI/CD pipelines

DevOps

Microservices

GxP compliance

Incident management

SME leadership

JIRA usage

ServiceNow

Tools

JIRA

ServiceNow

Confluence

Kubernetes

Docker

Git

Job description

Our team is looking to bring on a Platform Engineer to support our R&D IT product group, contributing to a protocol design workstream situated within Clinical Development Platforms. This position plays a vital role in making clinical trial design and execution possible through the construction, upkeep, and ongoing evolution of a cloud-native software platform used by both internal teams and external partners for study design purposes. You'll be embedded in a cross-functional product team functioning under a BizDevOps model, working together with Product Leads, DevOps Engineers, Release Managers, Business Analysts, Quality Managers, Business Partners, and Product OwnersResponsibilitiesDrive key technical design and architecture choices for the protocol design platform, keeping solutions consistent with cloud-native and engineering guidelinesTake part in gathering business requirements and shaping design approaches together with business and IT stakeholders within the product teamHandle delivery work spanning Design, Build, Test, and Deploy stages for scheduled releases as well as unplanned onesBuild and sustain cloud-native, full-stack microservices applications that power study design processes within R&D ClinicalCreate and sustain REST API integrations linking the platform to upstream and downstream systems throughout the wider R&D ecosystemPush forward CI/CD pipeline rollout and refinement, keeping automated build, test, and deployment workflows dependable and compliantKeep the work product log updated, covering functional and integration configuration across the platformKeep configuration specification materials, SDLC documentation, knowledge base entries, and Confluence pages current and accurateGuarantee that system security measures and control processes stay implemented and current with GxP compliance standardsAct as the go-to Subject Matter Expert (SME) for the platform, supporting IT and business partners across different regions and business unitsTackle daily incidents and service requests, working to cut down incident volume and automate service tasks, while logging all incidents, requests, changes, and problems in ServiceNowWork with DevOps engineers to diagnose issues, track important metrics, and keep the platform running smoothly overallTeam up with enterprise groups to address matters tied to infrastructure, storage, databases, cloud, network, and identity managementTake an active role in service transitions whenever new applications or features get introduced to the platform, ensuring a stable handover to business-as-usual supportRely on JIRA to track requirements, tasks, validation and testing efforts, and go-live steps throughout release cyclesKeep SLAs and customer satisfaction scores on track, stepping in proactively to drive improvements where neededRequirementsAt least 2 years of applicable experience building cloud-native applicationsShown capability to steer technical design and architecture decisions, keeping outcomes aligned with recognized cloud-native and engineering benchmarksBackground taking part in business requirement gathering and design conversations with both business and IT stakeholdersDirect experience overseeing delivery work across Design, Build, Test, and Deploy phases for planned and unplanned releases alikeTrack record designing, constructing, and sustaining cloud-native, full-stack microservices applicationsSolid background creating and maintaining REST API integrations that connect platforms with upstream and downstream systemsPractical experience building and enhancing CI/CD pipelines that support compliant, automated build, test, and deployment cyclesBackground keeping work product logs, configuration specs, SDLC documentation, knowledge base content, and Confluence pages up to dateFamiliarity with GxP compliance standards, along with experience putting system security and control measures in place accordinglyExperience functioning as a Subject Matter Expert (SME), offering direction to IT and business partners spanning various regions and business segmentsHands-on experience handling incidents and service requests, reducing incident frequency, automating related tasks, and logging activity in ServiceNow across incidents, requests, changes, and problemsExperience working alongside DevOps engineers to troubleshoot problems, track critical metrics, and preserve overall platform stabilityBackground partnering with enterprise teams to resolve challenges involving infrastructure, storage, databases, cloud, network, and identity managementExperience contributing to service transitions tied to new applications or capabilities, ensuring a smooth, stable shift into business-as-usual supportWorking knowledge of JIRA for managing requirements, tasks, validation and testing, and go-live activities across releasesBackground maintaining SLAs and customer satisfaction metrics, with a demonstrated habit of proactively pursuing improvementsFluent English communication skills at a B2 level or higherWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.