Picker

Isi Solutions; Santiago de Querétaro; On-site; MXN 180,000 - 360,000; Full time

Job summary

Eaton is seeking an Order Entry Specialist in Querétaro, Mexico to manage end-to-end order lifecycle, ensure on-time delivery, and provide pre- and post-sales support. You will verify prices, confirm orders, and communicate with customers to resolve issues while coordinating with sales, accounting, and logistics teams.

Responsibilities include order review in SAP/VISTA, order acknowledgment, tracking performance, handling claims, and maintaining strong customer relations to meet service targets.

Qualifications

• Bachelor's degree in Engineering preferred.
• Minimum of one year of professional experience.
• Intermediate level of English proficiency.
• Experience with CRM and ERP systems preferred.
• Experience interacting with customers.

Responsibilities

• Receive and assess orders for clean-up and creation in VISTA / SAP as applicable.
• Assure proper order entry and send orders' acknowledgment to Clients.
• Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
• Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
• Receive sales representative service calls and/or emails to align priorities and to provide status.
• Manages and solves client claims.
• Resolve with accounting shipments discrepancies and credit customer, as applicable.
• Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
• Be proactive in identifying customer requirement problems.
• Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).
• Perform other duties as required

Skills

Customer facing

CRM/ERP

English proficiency

Interpersonal communication

Customer support

Education

Bachelor's degree in Engineering preferred

Tools

CRM

ERP systems

Job description

What you\'ll do:

Eaton\'s Corporate Sector division is currently seeking a Order Entry Specialist. The Order Entry Specialist is responsible for managing the end-to-end order lifecycle, including order entry, price verification, and order clearing in compliance with Eaton policies, while ensuring accuracy and timely processing. The role involves handling customer complaints and providing both pre-sales and post-sales support, analyze and coordinate priorities of sales orders and keep track of performance to insure 100% on time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and claims.

#Li-SL4

Skills:

This position requires strong problem-solving skills, attention to detail, and a customer-focused mindset, fostering continuous improvement, strengthening customer relationships, and supporting Eaton\'s goals and service excellence standards. All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates\' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Eaton\'s Corporate Sector division is currently seeking a Order Entry Specialist EESS.

Job Summary:

Analyze and coordinate priorities of sales orders and keep track of performance to insure 100% on - time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and claims.

Job Responsibilities:

• Receive and assess orders for clean-up and creation in VISTA / SAP as applicable.
• Assure proper order entry and send orders\' acknowledgment to Clients.
• Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
• Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
• Receive sales representative service calls and/or emails to align priorities and to provide status.
• Manages and solves client claims.
• Resolve with accounting shipments discrepancies and credit customer, as applicable.
• Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
• Be proactive in identifying customer requirement problems.
• Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).
• Perform other duties as required

#LI-KL1

Qualifications:

• + Bachelor's degree in Engineering preferred
• + Minimum of one year of professional experience
• + Intermediate level of English proficiency
• + Experience with CRM and ERP systems preferred
• + Experience interacting with customers

Skills:

+ Customer facing - strong communications skills, proficiency with Microsoft Office Tools All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates\' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.