People Operations Experienced Associate

PwC México; México; On-site; MXN 300,000 - 420,000; Full time

Job summary

PwC México seeks an Acceleration Center People Operations Experienced Associate to support day-to-day HR operations across the employee lifecycle, including onboarding, offboarding, payroll and benefits administration. You will respond to inquiries, maintain records, and help ensure data accuracy within HR systems in a fast-paced environment.

Ideal candidates have a high school diploma, at least 1 year of experience, and English language proficiency.

Qualifications

• Must have oral and written proficiency in English.
• 1 year of experience in HR operations or related field preferred.

Responsibilities

• Support onboarding, offboarding, and internal transfer transactions across the people lifecycle.
• Maintain employee records and process updates in HR systems with accuracy and confidentiality.
• Respond to routine employee inquiries and route complex cases through HR protocols.
• Administer payroll, benefits, and absence-related tasks while validating data entries and documentation.
• Track labor law and policy requirements, escalate gaps or exceptions to senior team members.
• Prepare process documentation, transaction logs, and HR service delivery reports for review.
• Gather information from multiple sources to identify trends, data issues, and recurring service requests.
• Contribute to process improvement efforts by applying HR software knowledge and data quality practices.

Skills

English proficiency

Education

High School Diploma

Job description

The Opportunity
Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services-solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference - every day.
As a People Operations Experienced Associate you will support day-to-day human resource operations across the employee lifecycle, including onboarding, offboarding, payroll and benefits administration, absence management, recordkeeping, compliance activities, and employee inquiries. As an Associate you will focus on learning and contributing to work through dependable support, adaptability, curiosity, and ownership while building technical skills, commercial awareness, and the ability to navigate changing needs in a fast-paced environment within our People Operations practice. In this role at PwC, you will help keep HR processes and systems moving, respond to requests in line with firm guidance, gather information from multiple sources, and contribute to work that supports employees and internal stakeholders across the business.

Responsibilities

• Supporting employee onboarding, offboarding, and internal transfer transactions across the people lifecycle
• Maintaining employee records and processing updates in HR systems with accuracy and confidentiality
• Responding to routine employee inquiries and routing complex cases through established HR protocols
• Administering payroll, benefits, and absence-related tasks while validating data entries and documentation
• Tracking labor law and policy requirements, then escalating gaps or exceptions to senior team members
• Preparing process documentation, transaction logs, and HR service delivery reports for review
• Gathering information from multiple sources to identify trends, data issues, and recurring service requests
• Contributing to process improvement efforts by applying HR software knowledge and data quality practices

What You Must Have

• At least a High School Diploma or the equivalent degree
• At least 1 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for a Bachelor's degree
• Learning mindset in human resource operations
• Experience handling employee data and documentation
• Familiarity with HR software and service delivery
• Comfort analyzing facts and identifying patterns
• Clear communication across varied stakeholder groups