Payroll Process Excellence Analyst

Kraft Heinz, Inc.; Ciudad de México; On-site; MXN 480,000 - 720,000; Full time

Job summary

Kraft Heinz, Inc. seeks a Payroll Operations professional to own the payroll processing cycle, ensure policy compliance, and deliver accurate payroll. The role includes ticket assignment, escalation management, and collaboration with HR, finance, and IT to ensure seamless data flow.

The candidate will conduct process training, support audits, and maintain documentation while driving continuous improvement and SLA adherence within KHMS frameworks.

Qualifications

• Bachelor's degree required in HR/Finance/Accounting or related field.
• HR certification is mandatory.
• Payroll certification (e.g., CPP) is mandatory.
• 2+ years of experience in payroll operations with knowledge of country-specific payroll regulations.

Responsibilities

• Own and oversee the payroll processing cycle to ensure accuracy and compliance.
• Manage ticket assignment and processing, including handling escalations with guidance.
• Lead escalation management and RCA with Payroll Lead to prevent recurrence.
• Conduct training sessions on processes and system use; maintain updated training materials.
• Perform regular audits to ensure compliance and validate payroll data integrity.
• Maintain and update process documentation and trackers; support governance reporting.
• Identify opportunities for process improvement, automate tasks, and improve response times in payroll operations.
• Ensure SLA compliance by monitoring payroll workloads and performance metrics.
• Collaborate with HR, finance, IT to ensure seamless data flow and participate in governance calls.
• Maintain a customer-centric focus to improve satisfaction and implement improvement plans.
• Follow KHMS program for Payroll operations and align with KHMS playbook.

Skills

Fluency in English

Analytical skills

Organizational skills

Education

Bachelor's degree in Human Resources/Finance/Accounting

HR certification

Payroll certification (CPP)

Continuous improvement certification

Tools

Workday

Job description

Kraft Heinz, Inc. seeks a Payroll Operations professional to own the payroll processing cycle, ensure policy compliance, and deliver accurate payroll. The role includes ticket assignment, escalation management, and collaboration with HR, finance, and IT to ensure seamless data flow.

The candidate will conduct process training, support audits, and maintain documentation while driving continuous improvement and SLA adherence within KHMS frameworks.