Analyst, GBS - PBS - Payroll

Kraft Heinz, Inc.; Ciudad de México; On-site; MXN 480,000 - 720,000; Full time

Job summary

Kraft Heinz, Inc. seeks a Payroll Operations professional to own the payroll processing cycle, ensure policy compliance, and deliver accurate payroll. The role includes ticket assignment, escalation management, and collaboration with HR, finance, and IT to ensure seamless data flow.

The candidate will conduct process training, support audits, and maintain documentation while driving continuous improvement and SLA adherence within KHMS frameworks.

Qualifications

• Bachelor's degree required in HR/Finance/Accounting or related field.
• HR certification is mandatory.
• Payroll certification (e.g., CPP) is mandatory.
• 2+ years of experience in payroll operations with knowledge of country-specific payroll regulations.

Responsibilities

• Own and oversee the payroll processing cycle to ensure accuracy and compliance.
• Manage ticket assignment and processing, including handling escalations with guidance.
• Lead escalation management and RCA with Payroll Lead to prevent recurrence.
• Conduct training sessions on processes and system use; maintain updated training materials.
• Perform regular audits to ensure compliance and validate payroll data integrity.
• Maintain and update process documentation and trackers; support governance reporting.
• Identify opportunities for process improvement, automate tasks, and improve response times in payroll operations.
• Ensure SLA compliance by monitoring payroll workloads and performance metrics.
• Collaborate with HR, finance, IT to ensure seamless data flow and participate in governance calls.
• Maintain a customer-centric focus to improve satisfaction and implement improvement plans.
• Follow KHMS program for Payroll operations and align with KHMS playbook.

Skills

Fluency in English

Analytical skills

Organizational skills

Education

Bachelor's degree in Human Resources/Finance/Accounting

HR certification

Payroll certification (CPP)

Continuous improvement certification

Tools

Workday

Job description

Payroll Processing Cycle Ownership:

Play a key role in the payroll processing cycle, ensuring compliance with policies, accuracy in payroll calculations, and efficiency in execution. Oversee all phases of payroll processing to ensure timely and accurate payroll delivery.

Ticket Assignment & Processing:

Oversee the assignment and processing of payroll tickets, ensuring timely and accurate responses. Handle critical tickets directly and provide guidance on resolving complex issues.

Escalation Management & Follow-up:

Manage escalations and follow up on issues requiring additional attention. Work with the Payroll Lead to conduct root cause analysis (RCA) and implement action plans to prevent recurrence.

Process Training & Knowledge Sharing:

Conduct training sessions for payroll team members on processes and system use, ensuring that best practices and protocols are followed. Update and maintain training materials to reflect current procedures.

Audit & Compliance:

Conduct regular audits on payroll processes to ensure compliance with internal and external standards. Support ad hoc audit requests and validate payroll control data to maintain data accuracy and integrity.

Update Documentation & Trackers:

Maintain and update detailed process documentation, including DTPs (Desktop Procedures), and ensure all process trackers are current. Support the Payroll Lead in preparing reports for governance and performance management.

Continuous Improvement & Process Optimization:

Identify opportunities for process improvement, focusing on enhancing control measures, automating tasks, and improving response times. Collaborate with the Payroll Lead to implement changes that optimize payroll operations.

Service Level Agreement (SLA) Compliance:

Validate SLA workbooks and ensure that payroll processing adheres to the expected standards. Assist the Payroll Lead in monitoring performance metrics and addressing any gaps promptly.

Collaboration & Communication:

Collaborate closely with HR, finance, and IT teams to ensure seamless integration and data flow across functions. Participate in governance calls (daily, weekly, monthly) and provide insights to drive improvement.

Customer Centricity:

Ensure best in class customer satisfaction through regular feedback analysis and implementation of improvement action plans.

KHMS:

Follow Kraft Heinz Management System program for Payroll operations team, ensuring standards and processes are aligned with KHMS playbook.

Bachelor's degree in Human Resources, Finance, Accounting, or a related field required.

HR certification is mandatory.

Payroll certification (e.g., Certified Payroll Professional) is mandatory.

Continuous improvement certification is a plus.

+2 years of experience in payroll operations, with a strong understanding of country-specific payroll regulations and compliance requirements.

Proven experience in managing escalations, audits, and process improvement initiatives within payroll.

Familiarity with payroll software and HRIS platforms (Workday experience is advantageous).

Fluency in English, with excellent written and verbal communication skills, essential for interacting with HR stakeholders, employees, and third-party vendors.

Strong organizational and prioritization skills, with high attention to detail and accuracy in payroll processing.

Excellent analytical skills, with the ability to audit, evaluate, and enhance payroll processes.

Proficient in process documentation and maintaining trackers to support operational consistency.

Effective communication and interpersonal skills, with the ability to work collaboratively across teams and resolve escalated issues.

Commitment to continuous improvement, with a proactive approach to identifying and implementing process optimizations.

Customer centric approach - always focused on the needs and experiences of customers.

Analytical mindset - ability to approach problems using logical and systematic perspective.