Payroll Support & Ticket Specialist

Kraft Heinz; Ciudad de México; Presencial; MXN 335.000 - 469.000; Jornada completa

Descripción de la vacante

Kraft Heinz is seeking a Country X Payroll Agent to support accurate, timely payroll operations and respond to employee inquiries. You will manage tickets, follow up on ageing items, and contribute to weekly/monthly reporting while upholding KHMS standards.

Reporting to the Payroll SME, you will work with the payroll team to ensure compliant processing and data integrity, supporting SLAs and driving process improvements in Mexico City."

Formación

• 2–4 years of payroll operations experience.
• Experience with payroll software and HRIS (Workday advantageous).
• Familiarity with payroll regulations in the country.

Responsabilidades

• Participate in the payroll processing cycle to ensure accuracy and timely delivery.
• Process payroll tickets and manage the ticket queue; respond to standard requests.
• Follow up on ageing tickets and escalate complex issues as needed.
• Handle escalated tickets with Payroll SME and Payroll Lead to provide solutions.
• Respond to employee payroll queries with professional, timely assistance.
• Partake in daily huddles and weekly HRBP connects to share updates and improvements.

Conocimientos

Payroll processing

Ticket management

Customer service

Data accuracy

Educación

Bachelor's degree in HR or Business Admin

Herramientas

Workday

Descripción del empleo

Kraft Heinz is seeking a Country X Payroll Agent to support accurate, timely payroll operations and respond to employee inquiries. You will manage tickets, follow up on ageing items, and contribute to weekly/monthly reporting while upholding KHMS standards.

Reporting to the Payroll SME, you will work with the payroll team to ensure compliant processing and data integrity, supporting SLAs and driving process improvements in Mexico City."