Global HR Process Architect

The Kraft Heinz Company; Ciudad de México; On-site; MXN 1,200,000 - 1,900,000; Full time

Job summary

The Kraft Heinz Company in Mexico City seeks a Senior HR Global Process Expert (GPE) to lead design, optimization, and governance of end-to-end People Business Services processes across regions. The role collaborates with HR Centers of Excellence, HR Technology, and GBS Operations to drive process excellence, automation, and an exceptional employee experience, from assessment through stabilization.

Experience with process mapping, SOPs, governance, and data-driven improvement is essential to

Qualifications

• 5-8 years of experience in HR operations, PBS, GBS, or global process management.
• Experience designing and standardizing end-to-end HR processes, SOPs, process maps, controls, and governance routines.
• Experience supporting HR transformation, centralization, scope transitions, or operating model changes from assessment through implementation and stabilization.
• Experience using operational data to assess process performance, identify risks and bottlenecks, and prioritize improvement opportunities.
• Experience partnering with HR Centers of Excellence, HR Business Partners, HR Technology, GBS operations, and regional teams in a global environment.
• Exposure to HR platforms, workflow tools, automation, AI solutions, or process mining tools is preferred.

Responsibilities

• Own the design, documentation, and continuous improvement of the end-to-end People Business Services process within the GBS/GG model.
• Develop and maintain global Standard Operating Procedures (SOPs), process maps, and governance frameworks aligned to GCC network standards to ensure consistent, scalable execution.
• Apply process mining, benchmarking and best practices to identify optimization and automation opportunities.
• Drive simplification, standardization, and automation initiatives in partnership with HR Technology and Operations teams across GCCs.
• Partner with HR Centers of Excellence (CoEs), HR Business Partners, GBS operations and senior leadership to translate business requirements into effective, scalable processes.
• Act as the Subject Matter Expert (SME) influencing and aligning stakeholders at senior levels, including COE Leads, Regional HR Directors and GBS Leadership.
• Facilitate workshops, knowledge-sharing sessions, and reverse shadowing to capture and embed best practices across the GCCs.
• Lead and support HR centralization and scope migration project into GCCs, from current-state assessment through go-live and stabilization.
• Collaborate with HRIS/IT team to align process designs with system capabilities and digital transformation roadmaps.
• Support Change Management initiatives to drive adoption of new integrated processes.
• Champion a continuous improvement culture by fostering digital innovation, data-driven decision-making, and employee experience focus.

Skills

Process Design

Process Governance

Stakeholder Collaboration

Digital Transformation

Data-Driven Decision-Making

Change Management

Automation

HR Platforms

Education

Bachelor's degree in HR/Business

Master's degree preferred

Process Improvement Certification preferred

Tools

Process Mining

HRIS/IT systems

AI tools

Job description

The Kraft Heinz Company in Mexico City seeks a Senior HR Global Process Expert (GPE) to lead design, optimization, and governance of end-to-end People Business Services processes across regions. The role collaborates with HR Centers of Excellence, HR Technology, and GBS Operations to drive process excellence, automation, and an exceptional employee experience, from assessment through stabilization.

Experience with process mapping, SOPs, governance, and data-driven improvement is essential to