Partner Success Lead (Remote)

Resolv Global

Región Centro

Remote

MXN 152,000 - 202,000

Full time

6 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Paid weekly

Paid training

Job summary

Resolv Global seeks a Partner Support Specialist to own client relationships from onboarding through renewal. You will onboard clients, train them, and handle escalations, working cross-functionally with Sales, Operations, Product, and Engineering.

The role emphasizes proactive problem-solving, clear communication, and taking ownership of the client experience to drive adoption and success.

Qualifications

2+ years of experience in SaaS Customer Success or related client-facing roles.
Experience onboarding customers and leading remote demos/training sessions.
Comfort learning new software workflows quickly and troubleshooting problems.
Strong communication with clients at different levels and ownership mindset.

Responsibilities

Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A.
Become a trusted point of contact for clients after launch.
Monitor client adoption and identify potential issues early.
Respond quickly when a client is blocked or needs immediate assistance.
Lead difficult client conversations with confidence and empathy.
Troubleshoot workflow, platform, and process issues.
Translate client issues into clear, actionable information for Product/Engineering/Operations.
Track open issues through resolution and ensure nothing falls through the cracks.
Gather client feedback and identify recurring pain points.
Identify renewal, expansion, and upsell opportunities with Sales.