Overnight Front Desk Guest Service Agent – Discounts

Fairmont Hotels & Resorts; Ciudad de México; Presencial; MXN 268.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts across Ennismore brands

Descripción de la vacante

Hyde in Mexico City is seeking an Overnight Guest Service Agent for Front Office to deliver a warm, efficient, and memorable guest experience from arrival to departure. You will handle check-in, check-out, inquiries, billing, room assignments, and special requests while upholding Hyde's lifestyle spirit and service standards.

The ideal candidate is personable, detail-oriented, proactive, and passionate about hospitality, with the ability to connect with guests and support smooth Front Office

Formación

• High school diploma; hospitality or related studies preferred.
• 6–12 months in Front Desk, Guest Services, Reservations, or Concierge.
• Experience with hotel PMS systems (Opera/Opera Cloud or similar).

Responsabilidades

• Welcome guests with warmth, confidence, and genuine hospitality upon arrival.
• Perform check-in and check-out procedures efficiently, accurately, and in accordance with hotel standards.
• Assign rooms according to availability, guest preferences, special requests, and operational priorities.
• Handle guest inquiries, requests, complaints, and concerns with professionalism and a service recovery mindset.
• Provide information about the hotel, outlets, events, services, amenities, transportation, and local experiences.
• Process payments, guarantees, charges, adjustments, invoices, and cashier procedures accurately.

Conocimientos

Advanced English

Customer service

Teamwork

Educación

High school diploma

Herramientas

Opera PMS

Descripción del empleo

Hyde in Mexico City is seeking an Overnight Guest Service Agent for Front Office to deliver a warm, efficient, and memorable guest experience from arrival to departure. You will handle check-in, check-out, inquiries, billing, room assignments, and special requests while upholding Hyde's lifestyle spirit and service standards.

The ideal candidate is personable, detail-oriented, proactive, and passionate about hospitality, with the ability to connect with guests and support smooth Front Office