Guest Experience Host — Front Desk Concierge

Hyatt Hotels Corporation; Ciudad de México; Presencial; MXN 2.009.000 - 2.344.000; Jornada completa

Descripción de la vacante

Hyatt Hotels Corporation at Hotel San Fernando in Mexico City is seeking a friendly, customer-focused host who will be the first point of contact for guests. You will contribute to a chic, authentic hospitality experience, ensuring warmth and professional service in a boutique setting.

No prior experience is required for this role; fluent English is essential, and the position requires full schedule availability including rotating shifts.

Formación

• Fluent English communication skills.
• Strong problem-solving skills and active listening.
• Empathy and genuine care for guests.
• Bachelor’s degree in Hospitality or related field is preferred.

Responsabilidades

• Be the first point of contact for guests upon arrival and during their stay.
• Provide warm, professional service and resolve guest needs.
• Coordinate with hotel teams to ensure a seamless guest experience.

Conocimientos

English fluency

Active listening

Empathy

Problem solving

Guest interaction

Educación

Bachelor's degree in Hospitality

Descripción del empleo

Hyatt Hotels Corporation at Hotel San Fernando in Mexico City is seeking a friendly, customer-focused host who will be the first point of contact for guests. You will contribute to a chic, authentic hospitality experience, ensuring warmth and professional service in a boutique setting.

No prior experience is required for this role; fluent English is essential, and the position requires full schedule availability including rotating shifts.