OS&D Operations Lead - Monterrey

Uber Freight; Monterrey; Presencial; MXN 650.000 - 900.000; Jornada completa

Descripción de la vacante

Uber Freight is seeking an Associate Manager to lead the OS&D team in Monterrey. You will drive standard operating procedures, monitor delivery exceptions, and serve as the primary escalation point for your team, while supporting daily performance and growth.

You will collaborate with internal operations and external partners across Mexico and the US to maximize efficiency and service quality. This role requires strong process discipline and cross-cultural communication.

Formación

• Advanced English, verbal and written.
• 1+ years experience in a management or supervisory role.
• 3 years of LOGISTICS (transportation management, brokerage, warehouse, supplychain, etc.) experience WITH increasing level of responsibility.
• Ability to multi-task efficiently across various responsibilities including managing the day to day of a team along with our internal and external stakeholders.

Responsabilidades

• Supervise day-to-day activities of team members.
• Schedule staff and distribute workload – work closely with Mexico/US stakeholders to meet business requirements.
• Hands-on associate manager who can combine team leadership with active production coverage, stepping in whenever extra support is needed.
• Ensure team members meet daily goals and monitor individual and team performance.
• Develop, implement and maintain effective processes.
• Proactively generate and share ideas that lead to process efficiency and customer experience improvement.
• Develop and distribute customer and internal performance management reports.
• Develop strong relationships across organization.
• Develop team members by providing training opportunities, projects, mentoring and coaching.
• Create and maintain strong team culture in line with Uber Freight values and behaviors.
• Foster collaborative partnerships with internal stakeholders in Account Management, Carrier Sales, etc

Conocimientos

Advanced English

Management experience

Logistics experience

Multi-tasking

Descripción del empleo

Uber Freight is seeking an Associate Manager to lead the OS&D team in Monterrey. You will drive standard operating procedures, monitor delivery exceptions, and serve as the primary escalation point for your team, while supporting daily performance and growth.

You will collaborate with internal operations and external partners across Mexico and the US to maximize efficiency and service quality. This role requires strong process discipline and cross-cultural communication.