Cross-Border Operations Manager, Shared Services

Uber Freight; Xico; Presencial; MXN 27.000 - 33.000; Jornada completa

Descripción de la vacante

Uber Freight in Monterrey is seeking an Operations Manager to lead a Center of Excellence, guiding a team of managers and around 50 staff. You will interact with leaders across the organization to deliver high-quality service to our US and Canadian customers.

The role focuses on building a high-performance culture, coordinating with US operations, and driving process improvements to support growth. This is an on-site role based in Monterrey with no immigration sponsorship.

Formación

• Advanced English, verbal and written.
• 3 years LOGISTICS experience WITH at least one year of people management (supervisory)
• Experience in logistics, finance, and /or project implementation.

Responsabilidades

• Create a high-performance culture and raise the bar for results and the impact our teams deliver through close collaboration with US-based operations leaders to deliver tight and clear expectation setting, coaching, and real-time performance feedback
• Build and lead teams: Coach, develop, and assess supervisory and agent-level talent within the team to directly support US transportation management operations. Foster a positive work environment and ensure the team's professional growth.
• Collaborate with stakeholders: Work closely with US business operations stakeholders to understand their requirements and align processes accordingly. Act as a partner in driving employee engagement, talent acquisition, and performance management and retention.
• Drive effective communication and collaboration: Facilitate communication and collaboration between the Mexico team and US business operations. Act as a liaison between team members outsourced from US teams and their US leaders.
• Enhance efficiency and cost-effectiveness: Collaborate with business leaders to identify and implement measures that improve efficiency and capture cost savings, enabling business growth and profitability.
• Develop and implement workforce plans: Create workforce plans, space planning strategies, and resource allocation strategies to meet current and future business needs. Optimize resource utilization and ensure efficient allocation of personnel, facilities, and other resources.
• Facilitate team administration activities related to human resources, information technology, accounting, finance, and operations.

Conocimientos

Advanced English

People management

Logistics experience

Descripción del empleo

Uber Freight in Monterrey is seeking an Operations Manager to lead a Center of Excellence, guiding a team of managers and around 50 staff. You will interact with leaders across the organization to deliver high-quality service to our US and Canadian customers.

The role focuses on building a high-performance culture, coordinating with US operations, and driving process improvements to support growth. This is an on-site role based in Monterrey with no immigration sponsorship.