Customer Service Operations Lead

Eaton; Santiago de Querétaro; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

EatonCare Service Center in Querétaro, Mexico, seeks a Customer Service Supervisor to lead day-to-day operations and coordinate with US support teams. You will guide Order Entry, Order Management, Call Center, and Master Data functions to ensure efficient service.

Requirements include a Bachelor’s degree in business or engineering, 3+ years of people management, 5+ years in customer support, and experience with SAP or Vista. Proficiency in MS Office and Salesforce is preferred.

Formación

• Bachelor’s degree in business or engineering required.
• Minimum 3 years of people-management experience.
• Minimum 5 years of customer support or interaction experience.
• Experience with SAP and/or Vista; proficient with Microsoft Office and Salesforce.

Responsabilidades

• Lead and provide direction to multiple divisions of the Electrical Sector.
• Oversee EatonCare Service Center team including Order Entry, Order Management, Call Center, Analyst, Master Data and Technical Support.
• Drive the team to deliver quality customer interactions with US counterparts and support long-term growth.
• Serve as escalation point with deep understanding of supported businesses.
• Develop relationships with EatonCare US support teams.
• Promote productivity through electronic tools for efficient growth.
• Train staff on essential functions and coordinate ongoing training.
• Communicate with customers and support escalations as needed.
• Maintain a safe, clean workplace following Eaton safety standards and 5S+.

Conocimientos

Drive for results

Decisions & problem solving

Collaborative style

Change management

Business acumen

Personal development

Strong work ethic

Team player

Verbal communication

Written communication

Analytical thinking

Educación

Bachelor's degree (business or engineering)

Herramientas

SAP

Vista

Microsoft Office

Salesforce

Descripción del empleo

EatonCare Service Center in Querétaro, Mexico, seeks a Customer Service Supervisor to lead day-to-day operations and coordinate with US support teams. You will guide Order Entry, Order Management, Call Center, and Master Data functions to ensure efficient service.

Requirements include a Bachelor’s degree in business or engineering, 3+ years of people management, 5+ years in customer support, and experience with SAP or Vista. Proficiency in MS Office and Salesforce is preferred.