Order Management Specialist

IDC Colombia; México; Híbrido; MXN 312.000 - 580.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

IDC is seeking an Order Management Specialist in a hybrid work model. The role focuses on owning order lifecycles, ensuring accurate entry into ERP systems, and resolving discrepancies with Sales and Revenue Operations. Strong English, Excel, and CRM/ERP familiarity are required.

The candidate will review orders for documentation, enforce company policies, and coordinate with Sales and other teams to meet month-end and quarter-end deadlines. A Bachelor2s in Business/Finance is preferred.

Formación

• Bachelor2s degree in Business, Finance, or a related field.
• Experience in order management, sales administration, sales finance, or sales operations.
• Familiarity with order management software, CRM and/or ERP systems.
• Advanced English level
• Proficiency in MS Office, particularly Excel.
• Detail-oriented, analytical, and organized.
• Strong self-starter with the ability to handle multiple tasks.

Responsabilidades

• Take ownership of orders through the order lifecycle, ensuring timely and accurate processing at every stage.
• Review all submitted orders to confirm documentation and compliance with company policies.
• Audit orders by comparing paperwork against system entries and follow up on discrepancies.
• Input verified orders into the ERP system with correct product, quantities, pricing, and customer data.
• Serve as a key contact for order-related issues and resolve discrepancies with Sales and Revenue Operations.
• Monitor order queues, prioritize by urgency/value, and collaborate during month-end to close orders before deadlines.

Conocimientos

Order management

Sales administration

CRM/ERP familiarity

Advanced English

Excel proficiency

Educación

Bachelor2s degree in Business/Finance

Herramientas

Salesforce

D365

MS Excel

Descripción del empleo

Overview

About the Role & TeamIDC is seeking detail-oriented individuals with a self-starter approach to perform the role of Order Management Specialist. This key role is responsible for ensuring accurate and timely processing of orders to create positive customer outcomes.

What You’ll Do

Order Processing:

• Take ownership of orders through the order lifecycle, ensuring timely and accurate processing at every stage.

• Carefully review all submitted orders to confirm they include all necessary documentation and comply with all company policies.

• Conduct thorough audits of orders, comparing paperwork against system entries to identify discrepancies and proactively follow up on incomplete or inaccurate orders, ensuring any missing or corrected information is obtained before processing.

Order Entry:

• Accurately input verified orders into the regionally assigned ERP system, ensuring that all relevant details, such as products, quantities, pricing, and customer information, are correctly reflected.

Error Resolution:

• Serve as a key point of contact for order-related issues, working in partnership with the Sales team, Revenue Operations, and other departments to quickly resolve discrepancies or errors in orders.
• Maintain clear and open communication with stakeholders, providing timely updates on issue resolution and ensuring that customer expectations are managed appropriately.

Manage Order Flow:

• Regularly monitor order queues, identifying pending or delayed orders and prioritizing based on urgency, value, or end-of-month deadlines.
• Collaborate closely with Revenue Operations and Sales, especially during critical periods like month-end or quarter-end, to expedite the review and processing of outstanding orders and ensure they are closed before cutoff times.
• Continuously optimize the order review process by identifying bottlenecks, adjusting workflows, and providing feedback to management on potential process improvements to speed up order processing and enhance throughput.

What You Bring

• Bachelor's degree in Business, Finance, or a related field.
• Experience in order management, sales administration, sales finance, or sales operations.
• Familiarity with order management software, CRM and/or ERP systems. Salesforce and D365 experience are a plus.
• Advanced English level
• Proficiency in MS Office, particularly Excel.
• Detail-oriented, analytical, and organized.
• Strong self-starter with the ability to handle multiple tasks.
• Hybrid work model

Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

If this role relocates to a different country, the salary range will be updated to reflect that country's range, rather than a currency conversion of the original range.

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