Global Customer Service & Logistics Coordinator

Netafim

Culiacán, Región Centro

Remote

MXN 290,000 - 402,000

Full time

7 days ago

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Benefits offered by this job

SGMM

Life Insurance

Savings Fund

Annual Bonus

Job summary

Orbia Advance Corporation is seeking a customer service professional to manage orders from receipt to delivery, coordinating with Logistics, Planning, Purchasing, Finance, and Sales to meet commitments.

The role emphasizes communication with internal and external customers, handling inquiries, returns, and complaints, and generating service metrics to drive continuous improvement in customer satisfaction.

Qualifications

Bachelor's degree in Administration, Industrial Engineering, International Business, or related field.
Experience in Customer Service or related areas.
Knowledge of SAP and Microsoft Excel.
Intermediate English; strong organizational and communication skills.

Responsibilities

Manage and follow up customer orders from receipt to delivery.
Coordinate with Logistics, Planning, Purchasing, Finance and Sales to meet commitments.
Maintain effective communication with internal and external customers regarding order status and product availability.
Handle inquiries, clarifications, returns and complaints.
Generate reports and metrics on service levels and customer care.
Contribute to continuous improvement of customer satisfaction processes.