Customer Care Specialist II

Acuity Inc.; Rincón De Guadalupe; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Acuity Inc. is seeking a dedicated Customer Service Associate to support internal customers across the Customer Experience, Sales, and Product teams. You will manage orders, track delivery dates, and resolve issues to ensure commitments are met.

You will perform backlog management, use Power BI to identify expediting opportunities, and communicate delays to stakeholders. The role emphasizes collaboration and proactive problem solving in a fast-paced supply chain environment.

Formación

• Bachelor degree required.
• 0–2 years in customer service or supply chain.
• Intermediate English communication.
• Proficient Excel and MS Office; quick to learn new tools.
• Strong communication, organizational, and analytical skills.
• Empathy, proactivity and problem-solving abilities.
• Ability to work collaboratively under pressure.
• Experience in customer service, logistics, production, or supply chain preferred, including internships.

Responsabilidades

• Order Processing: Validate target dates based on lead times and process returns.
• Expedite requests: coordinate approvals and options with Manufacturing and Customer Support.
• Backlog Management: use Power BI to identify expediting opportunities and communicate date changes.
• Communication and follow-up: keep delivery commitments up to date and inform stakeholders of delays.
• Continuous Improvement: participate in initiatives to improve service levels and team productivity.

Conocimientos

English communication

Team collaboration

Analytical skills

Proactivity

Problem solving

Under pressure

Educación

Bachelor Degree

Herramientas

Excel

Microsoft Office

Descripción del empleo

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com .

Job Summary

Provide support to internal customers and departments such as Customer Experience, Sales, and Product by managing orders, tracking delivery dates, and resolving issues to ensure customer commitments are met

Key Responsabilities

• Order Processing: Validate target dates based on actual lead times, resolve issues preventing order activation or shipment, and process return authorizations.

• Expedite Requests: Coordinate customer requests to expedite orders, obtain approvals, and identify alternatives with Manufacturing and Customer Support teams.

• Backlog Management: Use Power BI to identify opportunities to expedite orders, monitor constraints, propose solutions, and communicate delivery date changes.

• Communication and Follow-up: Keep delivery commitments up to date and promptly communicate potential delays to relevant stakeholders.

• Continuous Improvement: Participate in initiatives to improve service levels and team productivity.

Skills and Minimum Experience Required

• Bachelor Degree

• 0–2 years of experience in customer service, supply chain.

• Intermediate conversational English skills

• Proficiency in Excel and Microsoft Office; willingness to learn new tools.

• Strong communication, organizational, and analytical skills.

• Empathy, proactivity, and problem-solving abilities.

• Ability to work collaboratively, exercise sound judgment, and handle high‑pressure situations.

• Experience in customer service, logistics, production, or Supply Chain is preferred, including internships.

Travel Requirements

0-25%

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at [phone], select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.