Order Experience Specialist II (Customer Care & Orders)

Zebra Technologies Corporation; México; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Annual well-being day

Job summary

Zebra Technologies Corporation is seeking a Customer Order Specialist for its Order Experience (OEX) organization in Mexico City. You will ensure accurate entry of purchase orders and service contracts, serving as the subject matter expert for customers and internal teams to deliver a smooth quote-to-order process.

You will drive data accuracy, manage complex contracts, and coordinate with internal departments to resolve inquiries about order status, invoicing, and product availability, while

Qualifications

• High School diploma or equivalent.
• 1+ years of experience in data entry, order management, or a related field.
• Fluent in English (written and verbal).
• Strong data entry skills with high attention to detail and quality.

Responsibilities

• Drive the accurate entry of new product and/or service contract order data, ensuring data accuracy and process adherence.
• Serve as the primary contact for key accounts, managing complex contracts with variable billing or consolidation requirements.
• Achieve or exceed all departmental metrics through strong organization, prioritization skills, and personal responsibility.
• Provide timely price quotes and ensure proper recording and tracking of all assigned orders.
• Coordinate with internal departments to resolve inquiries regarding order status, invoicing, product availability, or quality issues.
• Collaborate with management and demonstrate strong teamwork to address and resolve complex issues.
• Uphold the OEX customer strategy, leading by example to deliver a positive customer experience.

Skills

Data entry

Order management

English fluency

Attention to detail

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

Zebra Technologies Corporation is seeking a Customer Order Specialist for its Order Experience (OEX) organization in Mexico City. You will ensure accurate entry of purchase orders and service contracts, serving as the subject matter expert for customers and internal teams to deliver a smooth quote-to-order process.

You will drive data accuracy, manage complex contracts, and coordinate with internal departments to resolve inquiries about order status, invoicing, and product availability, while