Order Entry Representative (Pacifico, Tijuana)

Brady México S. de R.L. de C.V.; Tijuana; On-site; MXN 216,000 - 288,000; Full time

Job summary

Brady México S. de R.L. de C.V.

is seeking a customer service oriented professional to handle order processing, review incoming orders, and identify upsell opportunities. The role requires bilingual English/Spanish communication and the ability to work under pressure in a fast-paced environment. You will sort faxes, review contracts and quotes, enter orders, and ensure accurate follow-ups with customers and internal teams.

Qualifications

• Professional degree required.
• Bilingual English/Spanish level III as per Brady standards.
• Service minded with ability to work under pressure.
• Knowledge of customer service, logistics and economy preferred.
• Good computer skills and strong problem solving ability.
• Experience in high-volume customer service or call center.

Responsibilities

• Perform order processing duties and review incoming orders for completeness.
• Sort faxes by sales area to maintain smooth workflow throughout the day.
• Review orders for contract, price assurance and quotes as they are received.
• Process clarifications and upsell opportunities per procedure.
• Enter orders according to departmental standards and procedures.
• Forward customer orders per procedure and ensure timely handling.
• File sales orders by area or number daily.
• Provide switchboard coverage as needed.

Skills

Bilingual English/Spanish

Service mindset

Teamwork

Problem solving

Good communication

Education

Professional degree

Job description

Perform order processing duties. Review incoming orders for basic information and upsell opportunities, and process clarifications when applicable. Call customers on clarifications and upsell opportunities. File paperwork for Customer Service area. Backup switchboard personnel. Other responsibilities as assigned.

Responsibilities:

• Sort faxes by sales area throughout day to make smooth work flow.
• Review orders for contract/price assurance/quote as they are received.
• Process clarifications as they are recognized and handled per procedure.
• Enter orders according to departmental standards and procedures.
• Forward customer orders per procedure and return within the departments standards and procedures.
• File sales orders by area or number daily.
• Switchboard coverage as needed.

Qualifications:

• Professional degree
• Bilingual english / spanish level III at Brady
• Service minded personality and can work under pressure,
• Knowledge of customer service, logistics and economy preferred,
• Good computer skills,
• Good problem solving skill and teamwork attitude, initiative and hard working,
• Continuously develop the customer relationship to better meet customer demands,
• Responsible for order handling of all Brady customers,
• Responsible to follow up the delivery performance for each customer,
• Ability to calculate figures and amounts such as discounts, interest and percentages and work independently and problem solve mentally complex issues
• Responsible for being updated on inventory stock and invoicing customer,
• Other related duties as assigned.
• Over 2 years of experience on customer service / experience in high volume call center