Customer Service Representative Jr.

Bosch Homecomfort; San Pedro Garza García, General Escobedo; On-site; MXN 180,000 - 240,000; Full time

Job summary

Bosch Homecomfort in Mexico is seeking a diligent Customer Service Associate to accurately process customer orders, provide timely updates, and coordinate with sales and supply chain to resolve issues.

You will monitor orders, manage pending items, and address complaints professionally, leveraging English language skills and attention to detail to maintain high customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Minimum 1 year of customer service experience, preferably in manufacturing.
• Fluent English and strong communication skills.

Responsibilities

• Enter and accurately process customer orders through the relevant systems.
• Provide timely updates and confirmation to customers regarding their orders.
• Coordinate with sales, supply chain, and back-office teams to resolve any issues.
• Monitor order status and manage pending orders effectively.
• Address and resolve customer complaints promptly and professionally.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Bachelor’s degree in Business or related field

Job description

Enter and accurately process customer orders through the relevant systems.

Provide timely updates and confirmation to customers regarding their orders.

Coordinate with sales, supply chain, and back-office teams to resolve any issues.

Monitor order status and manage pending orders effectively.

Address and resolve customer complaints promptly and professionally.

Qualifications

Bachelor’s degree in Business or a related field, or equivalent experience.

Minimum of 1 year of customer service experience, preferably in a manufacturing environment.

Proficiency in English and strong communication skills.

Detail-oriented with excellent problem-solving abilities.

Ability to work in a fast-paced environment and effectively prioritize tasks