Customer Care Specialist - Fast, Proactive Support

North American Production Sharing de México, S.A. de C.V.; Tijuana; Presencial; MXN 300.000 - 400.000; Jornada completa

Descripción de la vacante

North American Production Sharing de México, S.A. de C.V. is looking for a Customer Care Representative in Tijuana, Baja California. The role includes answering customer inquiries, processing orders, and providing solutions in a professional manner. A college degree and 2+ years of relevant experience are required.

The ideal candidate should possess strong communication skills and customer service principles, with proficiency in relevant software applications.

Formación

• Minimum of 2 years experience in a similar position.
• Must be proficient in relevant computer applications.
• Strong customer advocacy and ability to ensure satisfaction.

Responsabilidades

• Handle customer inquiries in a timely and professional manner.
• Resolve customer issues and process orders and returns.
• Maintain accurate records of customer transactions.

Conocimientos

Effective communication

Customer service principles

Problem-solving

Teamwork

Educación

College degree or equivalent experience

Herramientas

MS Office (Outlook, Excel, Word)

ERP systems (Freshdesk, Shopify, NetSuite)

Descripción del empleo

North American Production Sharing de México, S.A. de C.V. is looking for a Customer Care Representative in Tijuana, Baja California. The role includes answering customer inquiries, processing orders, and providing solutions in a professional manner. A college degree and 2+ years of relevant experience are required.

The ideal candidate should possess strong communication skills and customer service principles, with proficiency in relevant software applications.