Customer Service Rep

TriMas Corporation; San Miguel de Allende; Remote; MXN 240,000 - 320,000; Full time

Job summary

TriMas Packaging S. de R.L. de C.V.

- San Miguel is seeking a Customer Service Representative to deliver effective support for internal and external customers, leveraging in-depth product knowledge and strong relationships with clients and colleagues. The role requires a Bachelor’s degree (administration or related) and 3+ years of experience, with excellent English communication and strong organizational skills.

Qualifications

• Bachelor’s degree in administration or equivalent experience.
• 3+ years of experience as a Customer Service Representative.
• Excellent English oral and written communication skills.
• Outstanding organizational skills.
• Ability to clearly present concepts to customers.
• Must be self-directed and highly motivated.
• Ability to multi-task in a fast-paced environment, work independently and train others when applicable.

Responsibilities

• Promptly process customer orders.
• Respond to customer inquiries.
• Place and expedite orders based on requirements.
• Follow progress of orders with production schedules.
• Anticipate delivery challenges and take corrective action.
• Coordinate with Shipping/Production for material availability and delivery promises.
• Provide follow-up with customers and initiate correspondence.
• Assist with pricing/invoicing questions and complaints.
• Analyze solutions to meet customer needs.
• Access, update and maintain customer records.
• Assist with development and implementation of goals per management directives.

Skills

Excellent English communication

Outstanding organizational skills

Ability to clearly present concepts

Self-directed and highly motivated

Multi-task in a fast-paced environment

Education

Bachelor’s degree in administration

International Relations degree

Job description

Customer Service Rep

Company: TriMas Packaging S. de R.L. de C.V. - San Miguel

Primary Location: Calle Circuito Corral de Piedras, Manzana 1, Lote 16, San Miguel de Allende, Guanajuato 37888 MEX

Employment Type:Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs, as well as establish and maintain an excellent working relationship with customers and co-workers.

Primary Duties and Responsibilities:

• Promptly process customer orders.
• Respond to customer inquiries.
• Place and expedite customer orders based on requirements.
• Follow progress of orders through the plant in accordance with production schedules.
• Anticipate delivery challenges and take appropriate correction action.
• As required, contact Shipping and/or Production Supervisor in connection with special handling, availability of material, shortages and vendor delivery promises.
• Provide necessary follow-up with the customer and initiate correspondence.
• Assist in resolving pricing / invoicing questions and complaints.
• Analyze individual solutions and take appropriate action to ensure the customer needs are met.
• Access, update and maintain records for individual customer accounts.
• Assist with the development and implementation of goals and plans of action consistent with management directives.

Requirements:

• Excellent english oral and written communication skills.
• Outstanding organizational skills.
• Ability to clearly present concepts to customers.
• Must be self directed and highly motivated
• Ability to multi-task in a fast paced environment, work independently, and to train new and/or existing Customer Service Representatives when applicable.

Qualifications

Qualifications and Skills:

• Bachelor’s degree in administration, International Relations Degree, or equivalent experience
• 3+ years of experience working as a Customer Service Representative
• Excellent english oral and written communication skills.
• Outstanding organizational skills.
• Ability to clearly present concepts to customers.
• Must be self-directed and highly motivated
• Ability to multi-task in a fast-paced environment, work independently, and to train new and/or existing Customer Service Representatives when applicable.