Order & Customer Service Specialist

BorgWarner; San Luis Potosí; Hybrid; MXN 167,000 - 279,000; Full time

Job summary

BorgWarner PowerDrive Systems in San Luis Potosí, Mexico, is seeking a dynamic Customer Service professional to ensure accurate orders and timely communication with customers. Under supervision of the PC&L Manager, you will manage orders, coordinate with Production Control, and maintain productive relationships with customers while delivering updates on order status and delivery timelines.

Qualifications include a degree in Administration or related fields, at least 1 year in a similar role,

Qualifications

• Education: Degree in Administration, International Trade, Economics, Industrial Engineer.
• Time of experience in similar position: 1 year or more in similar position.
• Technical knowledge required: Knowledge in manufacturing processes.
• Other requirements: Microsoft Office, ERP System, SAP

Responsibilities

• Receive information from the Customer and update orders in a timely and correct manner according to delivery policies.
• Communicate customer requirements on your behalf to the Production Control area.
• Request that available finished product inventory be shipped in a timely manner.
• Provide Customers with timely feedback regarding the status of their orders.
• Place, cancel and expedite orders.
• Be an official representative of the company to maintain efficient communication and a healthy working relationship with all Customers, continuously striving to improve said relationship.
• Keep Management informed of existing or potential problems that could prevent the delivery of orders.

Skills

Customer communication

Order tracking

Problem solving

Education

Degree in Administration / International Trade / Economics / Industrial Engineer

Tools

Microsoft Office

ERP System

SAP

Job description

BorgWarner PowerDrive Systems in San Luis Potosí, Mexico, is seeking a dynamic Customer Service professional to ensure accurate orders and timely communication with customers. Under supervision of the PC&L Manager, you will manage orders, coordinate with Production Control, and maintain productive relationships with customers while delivering updates on order status and delivery timelines.

Qualifications include a degree in Administration or related fields, at least 1 year in a similar role,