Monterrey: Order & Customer Success Specialist

Barry Callebaut Group; San Pedro Garza García; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Workplace flexibility

Diversity & inclusion culture

Job summary

Barry Callebaut Group in Monterrey seeks a Customer Service Specialist to coordinate all order activities from entry to delivery, ensuring seamless transactions and high customer satisfaction. The role interfaces daily with customers, Sales, and Supply Chain teams to drive timely, accurate orders.

Requirements include a Bachelor’s degree or equivalent, at least 2 years in customer service, fluent English, and SAP experience preferred.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years in a Customer Service role.
• Fluent in English.
• Manufacturing/B2B experience preferred.
• SAP experience preferred.
• Strong multitasking and prioritization in a fast-paced environment.
• Excellent communication and relationship-building skills.

Responsibilities

• Establish and maintain positive relationships with customers, co-packers, and internal departments.
• Provide accurate and timely written, telephone, and electronic communication to customers.
• Enter a high volume of orders into SAP daily and accurately.
• Follow orders from entry to invoicing.
• Coordinate entry and shipment methods for accuracy and satisfaction.
• Negotiate with Planning and Distribution for product availability and expedite shipments.
• Collaborate with Pricing to obtain quotes and validate pricing.
• Take responsibility for errors and implement corrective actions.
• Investigate complaints and resolve issues for customers and Barry Callebaut.
• Use data sources to implement efficient, cost-effective delivery logistics.

Skills

Customer service

English fluency

Analytical thinking

Prioritization

Education

Bachelor’s degree or equivalent

Tools

SAP

Job description

Barry Callebaut Group in Monterrey seeks a Customer Service Specialist to coordinate all order activities from entry to delivery, ensuring seamless transactions and high customer satisfaction. The role interfaces daily with customers, Sales, and Supply Chain teams to drive timely, accurate orders.

Requirements include a Bachelor’s degree or equivalent, at least 2 years in customer service, fluent English, and SAP experience preferred.