Global Automotive Supply Chain & Customer Specialist

OPmobility SE; Apodaca; Sur place; MXN 600 000 - 900 000; Plein temps

Résumé du poste

OPmobility SE in Mexico is seeking a skilled Customer Service and Order Management specialist to be the main contact for global customers, handling inquiries, orders, and service requirements. You will collaborate with Production, Planning, Logistics, and Sales to ensure timely fulfillment, maintain ERP data (SAP preferred), and monitor metrics like OTIF and customer satisfaction.

This role requires a Bachelor's in a related field, strong Excel and English skills, and a proactive, multi-tasking

Qualifications

• Bachelor's degree in a related field.
• Experience in Customer Service, Order Management, Supply Chain, Logistics, or Automotive Manufacturing preferred.
• Proficiency in Microsoft Excel and ERP systems (SAP preferred).
• Advanced English with international communications.

Responsabilités

• Serve as the primary contact for domestic and international customers, addressing inquiries, requests, and issues related to orders, deliveries, and service requirements.
• Monitor customer orders, delivery schedules, material availability, and changes in customer requirements to ensure accurate and timely fulfillment.
• Collaborate with Production, Planning, Logistics, Warehouse, and Sales teams to meet customer expectations and delivery commitments.
• Maintain accurate order information, customer records, and transactional data within ERP systems (SAP preferred) in compliance with company procedures.
• Investigate and follow up on customer complaints, delivery delays, quantity discrepancies, and other service-related issues, ensuring timely resolution and customer satisfaction.
• Track key customer service metrics, including on-time delivery (OTD), order fulfillment performance, service levels, and customer satisfaction indicators.
• Prepare and distribute reports related to order status, pending deliveries, forecast changes, and potential risks that may impact customer service performance.

Connaissances

Advanced English

Customer service

Order management

Negotiation

Communication

Organization

Problem-solving

Formation

Bachelor's degree in business administration

Bachelor's degree in International Business

Bachelor's degree in Industrial Engineering

Bachelor's degree in Supply Chain Management

Outils

Microsoft Excel

SAP ERP

Description du poste

OPmobility SE in Mexico is seeking a skilled Customer Service and Order Management specialist to be the main contact for global customers, handling inquiries, orders, and service requirements. You will collaborate with Production, Planning, Logistics, and Sales to ensure timely fulfillment, maintain ERP data (SAP preferred), and monitor metrics like OTIF and customer satisfaction.

This role requires a Bachelor's in a related field, strong Excel and English skills, and a proactive, multi-tasking