Customer Service

BorgWarner; San Luis Potosí; Hybrid; MXN 167,000 - 279,000; Full time

Job summary

BorgWarner PowerDrive Systems in San Luis Potosí, Mexico, is seeking a dynamic Customer Service professional to ensure accurate orders and timely communication with customers. Under supervision of the PC&L Manager, you will manage orders, coordinate with Production Control, and maintain productive relationships with customers while delivering updates on order status and delivery timelines.

Qualifications include a degree in Administration or related fields, at least 1 year in a similar role,

Qualifications

• Education: Degree in Administration, International Trade, Economics, Industrial Engineer.
• Time of experience in similar position: 1 year or more in similar position.
• Technical knowledge required: Knowledge in manufacturing processes.
• Other requirements: Microsoft Office, ERP System, SAP

Responsibilities

• Receive information from the Customer and update orders in a timely and correct manner according to delivery policies.
• Communicate customer requirements on your behalf to the Production Control area.
• Request that available finished product inventory be shipped in a timely manner.
• Provide Customers with timely feedback regarding the status of their orders.
• Place, cancel and expedite orders.
• Be an official representative of the company to maintain efficient communication and a healthy working relationship with all Customers, continuously striving to improve said relationship.
• Keep Management informed of existing or potential problems that could prevent the delivery of orders.

Skills

Customer communication

Order tracking

Problem solving

Education

Degree in Administration / International Trade / Economics / Industrial Engineer

Tools

Microsoft Office

ERP System

SAP

Job description

BorgWarner is a global product leader in powertrain solutions. We focus on developing leading powertrain Technologies that improve fuel economy, emissions and performance. Our facilities are located across the globe to provide local support for our diverse customer base.

We operate in two groups: The Engine Group develops air management strategies and products to optimize engines for fuel efficiency, reduced emissions and enhanced performance. BorgWarner’s expertise includes engine timing systems, boosting systems, ignition systems, air and noise management, cooling and controls. The Drivetrain Group harnesses a legacy of more than 100 years as an industry innovator in transmission and all-wheel drive technology. The group leverages this understanding of powertrain clutching technology to develop interactive control systems and strategies for all types of torque management.

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven” individual to join Customer Service at our SLP PDS Plant in Mexico.

In this role, and under direct supervision of the PC&L Manager, the Customer Service Ensure that customer orders are correct and should be the customer's first contact regarding the communication of order status and related problems or timely delivery of them.

KEY ACCOUNTABILITIES

• Receive information from the Customer and update orders in a timely and correct manner according to delivery policies.
• Communicate customer requirements on your behalf to the Production Control area.
• Request that available finished product inventory be shipped in a timely manner.
• Provide Customers with timely feedback regarding the status of their orders.
• Place, cancel and expedite orders.
• Be an official representative of the company to maintain efficient communication and a healthy working relationship with all Customers, continuously striving to improve said relationship.
• Keep Management informed of existing or potential problems that could prevent the delivery of orders.

QUALIFICATIONS

Education: Degree in Administration, International Trade, Economics, Industrial Engineer.

Time of experience in similar position: 1 year or more in similar position.

Technical knowledge required: Knowledge in manufacturing processes.

Other requirements: Microsoft Office, ERP System, SAP

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.