Ops Shift Leader — Flexible Hours

Amazon; San Blas Otzacatipan; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a Shift Manager to lead a large, diverse team at an operational site. You will drive safety, productivity, and quality while coordinating with colleagues to meet customer demand and implement process improvements.

As a front-line leader, you will develop your team, manage daily operations, and partner with engineers and other managers to standardize processes, ensuring a customer-centric operational pace.

Formación

• High school diploma.
• Ability to work rotating schedule including nights, weekends and holidays.
• Experience with strong customer service, communication, and interpersonal skills.

Responsabilidades

• Promote safety and wellbeing across shifts.
• Analyze and implement corrective actions to maintain quality and productivity.
• Support and lead a team and handle administrative work while building a strong team culture.
• Analyze performance and suggest process improvements to optimize operations and customer service.
• Promote best practices and continuous process improvements in health, safety and productivity.
• Collaborate with other managers to standardize shift processes.

Conocimientos

Customer service

Interpersonal skills

Flexible schedule

Educación

High school diploma

Descripción del empleo

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a Shift Manager to lead a large, diverse team at an operational site. You will drive safety, productivity, and quality while coordinating with colleagues to meet customer demand and implement process improvements.

As a front-line leader, you will develop your team, manage daily operations, and partner with engineers and other managers to standardize processes, ensuring a customer-centric operational pace.