LM004: Ops Agent II

FedEx Logistics; Cuautitlán Izcalli; Presencial; MXN 167.000 - 234.000; Jornada completa

Descripción de la vacante

FedEx Logistics in Mexico is seeking an office clerk to perform administrative tasks and support front-line operations. Daily duties include data entry, shipments processing, and handling customer inquiries.

The role emphasizes accuracy, strong communication, and teamwork; the position is for the afternoon shift and requires a high school diploma and basic English skills.

Formación

• High School diploma is required and English proficiency is preferred.
• Three (3) years of clerical experience is expected for the role.
• Valid Driver's License and good driving record are required.

Responsabilidades

• Enters airway bills into system on a daily basis.
• Performs daily entry of Time Cards information into PC.
• Handles D/T packages and informs customers of payment.
• Gathers information for different company reports.
• Answers phones, transfers calls, and takes messages as required.
• Prepares paperwork for outbound packages (airways bills, PO Box, and address).
• Assists customers by answering questions on basic features of service.
• Performs miscellaneous typing, filing, and secretarial duties. Organize and update station files.
• May be required to perform other duties as assigned

Conocimientos

Data entry

Customer service

Microsoft Office

PC Typing

Teamwork

Communication

Organizational skills

Attention to detail

Problem solving

Clear speaking voice

Educación

High School diploma

Herramientas

Microsoft Word

Excel

Data entry systems

Descripción del empleo

\"Involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities.\"

Lead or senior levels of these positions may:

• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure

General job description:

Under limited guidance completes the following activities:

• Enters airway bills into system on a daily basis.
• Performs daily entry of Time Cards information into PC.
• Handles D/T packages and informs customers of payment.
• Gathers information for different company reports.
• Answers phones, transfers calls, and takes messages as required.
• Prepares paperwork for outbound packages (airways bills, PO Box, and address).
• Assists customers by answering questions on basic features of service.
• Performs miscellaneous typing, filing, and secretarial duties. Organize and update station files.
• May be required to perform other duties as assigned

Minimum Requirements:

Minimum Education:

• High School diploma
• Proficiency in English (450 TOEIC points)

Minimum Experience:

• Three (3) years clerical experience
• Valid Drivers License and good driving record

Minimum Required Skills:

• Ability to lift 70 lbs and to maneuver packages weighing up to 15Ability to lift 70 lbs and to maneuver packages weighing up to 150 lbs with appropriate equipment
• Good human relations, interpersonal, and communication skills
• Strong Planning & Organizing Skills
• Accuracy & Attention to Detail
• Data entry, and/or general office skills
• Team Working Skills
• Strong Microsoft Office & PC Skills - PC Typing (25/35 WPM)
• Strong Problem Solving Skills
• Clear and articulate speaking voice

La posición es para turno Vespertino

FedEx is widely acknowledged as a world‑class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.