Operations Leader: Logistics & Process Excellence

RXO; Monterrey; Presencial; MXN 650.000 - 950.000; Jornada completa

Descripción de la vacante

RXO is seeking an Operations Manager for the Morning Shift in Monterrey. The role requires leading teams, managing budgets, and driving efficiency across transportation and customs operations.

You will collaborate with Account Managers and operations staff to implement policy changes and improve service quality. The ideal candidate has 8+ years in transportation/customs, 3+ years in leadership, strong data analysis, and excellent communication in English.

Formación

• 8+ years of progressive experience in transportation and customs operations.
• Experience leading teams and 3+ years in a supervisory or management role.
• Ability to manage budgets, interpret supply chain KPIs, and analyze data to reduce costs.
• Excellent crisis management, problem-solving, and cross-functional communication abilities.
• English proficiency for conversations.
• Ability to travel occasionally.
• Ability to learn new software applications.
• Excellent verbal and written communication skills.

Responsabilidades

• Assess and adjust staffing to maintain high-quality service while controlling overtime and labor costs.
• Oversee supervisory functions, mentor supervisors and coordinators, use metrics and tools.
• Serve as liaison between Account Managers and operations; investigate issues and determine root causes.
• Coordinate procedure and document changes; ensure quality policies are followed and communicated.
• Identify process efficiencies and work with teams to implement specifications.
• Analyze quantitative information and apply professional judgment to issue resolution.
• Maintain departmental budget and participate in planning, scheduling and policy development.
• Support HR and management on disciplinary actions and hiring/terminations.

Conocimientos

Team Leadership

Budgeting

Data Analysis

English Proficiency

Communication

Coaching

Transportation & Customs

Descripción del empleo

RXO is seeking an Operations Manager for the Morning Shift in Monterrey. The role requires leading teams, managing budgets, and driving efficiency across transportation and customs operations.

You will collaborate with Account Managers and operations staff to implement policy changes and improve service quality. The ideal candidate has 8+ years in transportation/customs, 3+ years in leadership, strong data analysis, and excellent communication in English.