Senior Operations Manager - Transportation Process

RXO, Inc.; Monterrey; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

RXO, Inc. in Monterrey seeks an Operations Manager for the Morning Shift to lead staffing, processes, and day-to-day logistics, ensuring top-quality service for customers.

You will mentor supervisors, manage budgets, and collaborate with HR and account teams to drive efficiency and accuracy in operations, while aligning with RXO's culture and goals. Join a team focused on delivering reliable transportation solutions across North America, with opportunities to grow and impact performance through

Formación

• 8+ years of progressive experience in transportation or operations.
• 3+ years in a supervisory or management role.
• Ability to quickly learn and proficiency in new software applications.
• Strong verbal and written communication skills.

Responsabilidades

• Assess staffing requirements to maintain high-quality service while controlling overtime and labor costs.
• Oversee all supervisory functions; mentor supervisors and coordinators; use metrics and tools.
• Liaise between Account Managers and operations staff on policy changes; investigate issues and identify root causes.
• Coordinate procedure and document changes; ensure quality policies are followed and communicated.
• Identify opportunities for process efficiencies with operations and System Engineers to implement specifications.
• Analyze quantitative information and apply professional judgment to resolve issues.
• Maintain departmental budget and participate in planning, scheduling, budgeting and policy development.
• Collaborate with HR on disciplinary issues and hiring/termination processes.

Conocimientos

Leadership

Budget management

Data analysis

Customer contact

English proficiency

Travel flexibility

Descripción del empleo

RXO, Inc. in Monterrey seeks an Operations Manager for the Morning Shift to lead staffing, processes, and day-to-day logistics, ensuring top-quality service for customers.

You will mentor supervisors, manage budgets, and collaborate with HR and account teams to drive efficiency and accuracy in operations, while aligning with RXO's culture and goals. Join a team focused on delivering reliable transportation solutions across North America, with opportunities to grow and impact performance through