Onsite Technical Support Specialist — Portuguese & English

TeamViewer GmbH; Región Centro; Presencial; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Food vouchers

Parking at the Midtown Plaza

Snacks and beverages

Descripción de la vacante

TeamViewer GmbH in Mexico is seeking a dedicated onsite Customer Support specialist to provide Level 1 technical assistance to end-users and assist with billing. You will engage with clients via phone and email, demonstrate software functionalities, and identify opportunities for upselling.

The role requires strong Portuguese and English language skills and solid IT knowledge. The position is strictly onsite at Av Adolfo Lopez Mateos 2405 Col.

Formación

• Excellent oral and written fluency in Portuguese and English.

Responsabilidades

• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
• Answer user questions in setup, product functionality and other topics (administrative questions following their purchase via phone and email)
• Conduct online demonstrations to explain software functionalities to existing customers as needed
• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
• Determine potential for sales opportunities and forward sales leads to the responsible teams
• Make customer satisfaction calls and participate in surveying customers to further improve service delivery
• Follow up on outstanding service issues to ensure customer success

Conocimientos

Portuguese & English fluency

Educación

High School diploma or GED

Associate or Bachelor's degree in relevant field or equivalent

Herramientas

Windows OS

MS Office

Descripción del empleo

TeamViewer GmbH in Mexico is seeking a dedicated onsite Customer Support specialist to provide Level 1 technical assistance to end-users and assist with billing. You will engage with clients via phone and email, demonstrate software functionalities, and identify opportunities for upselling.

The role requires strong Portuguese and English language skills and solid IT knowledge. The position is strictly onsite at Av Adolfo Lopez Mateos 2405 Col.