Jr. Customer Support Specialist - Guadalajara, MX - (Portuguese Required) Customer Support · Guadalajara

TeamViewer GmbH; Región Centro; Presencial; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Food vouchers

Parking at the Midtown Plaza

Snacks and beverages

Descripción de la vacante

TeamViewer GmbH in Mexico is seeking a dedicated onsite Customer Support specialist to provide Level 1 technical assistance to end-users and assist with billing. You will engage with clients via phone and email, demonstrate software functionalities, and identify opportunities for upselling.

The role requires strong Portuguese and English language skills and solid IT knowledge. The position is strictly onsite at Av Adolfo Lopez Mateos 2405 Col.

Formación

• Excellent oral and written fluency in Portuguese and English.

Responsabilidades

• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
• Answer user questions in setup, product functionality and other topics (administrative questions following their purchase via phone and email)
• Conduct online demonstrations to explain software functionalities to existing customers as needed
• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
• Determine potential for sales opportunities and forward sales leads to the responsible teams
• Make customer satisfaction calls and participate in surveying customers to further improve service delivery
• Follow up on outstanding service issues to ensure customer success

Conocimientos

Portuguese & English fluency

Educación

High School diploma or GED

Associate or Bachelor's degree in relevant field or equivalent

Herramientas

Windows OS

MS Office

Descripción del empleo

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

As a member of the Customer Support team, you will provide Level 1 technical support to end-users and assist with billing, working with clients to ensure the successful delivery of services.

• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives

• Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)

• Conduct online demonstrations to explain software functionalities to existing customers as needed

• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software

• Determine potential for sales opportunities and forward sales leads to the responsible teams

• Make customer satisfaction calls and participate in surveying customers to further improve service delivery

• Follow up on outstanding service issues to ensure customer success

Qualifications:

• Excellent oral and written fluency in Portuguese & English (Required)

• Fluent Portuguese is an added plus

• High School diploma or GED

• Associate or bachelor's degree in relevant field or equivalent work experience is preferred

• 1+ years prior work experience in a high-volume call-center, customer care role is highly preferred

• Advanced knowledge of Windows® operating systems is required

• Intermediate knowledge of MS Office software is required

• High level of IT and technical knowledge with interest in the IT field

What we offer:

• Please note this is an ONSITE position: Av Adolfo Lopez Mateos 2405 Col. Providencia. (IN OFFICE POSITION / NO REMOTE)

• Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.

• It's all about the team: become part of a community that values respect, support and open feedback.

• Our teams collaborate and work with each other towards a common goal.

• We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.

• It's all about the team: become part of a community that values respect, support and open feedback

• Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth

• Benefit from learning opportunities – internal & external

• Health Benefits:major medical expenses services / Life insurance

• Food Vouchers

• Parking at the Midtown Plaza

• Quarterly team building events, and companywide “All Hands” meetings

• Snacks and soft drinks/ Occasionally free lunches.

• Open door policy and business casual dress code.

• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.