End-User IT Support Specialist | Windows & M365 Expert

OEC GROUP; Región Centro; On-site; MXN 179,000 - 257,000; Full time

Benefits offered by this job

Mexican statutory benefits

IMSS

INFONAVIT / FONACOT

15 days of Aguinaldo

Major Medical Insurance

Food Vouchers

Savings Fund

Vacation Days

Personal Days

Floating Day

Bi-annual Performance Reviews with pay

Job summary

OEC Group is seeking an engaged End User Support Specialist to be the first point of contact for employees needing technical assistance. You will troubleshoot Windows desktops, printers, and mobile devices, support Microsoft 365, and resolve VPN and network issues.

You will manage incidents in our ITSM system, document solutions, and collaborate with Infrastructure, Security, and application teams. Fluent English and Spanish are required for effective communication with a global workforce.

Qualifications

• Strong working knowledge of Windows desktop environments and end-user hardware.
• Hands-on troubleshooting experience with computers, peripherals, printers, software, mobile devices, and connectivity issues.
• Working knowledge of Microsoft 365.
• Experience with an ITSM or ticketing system.
• Basic knowledge of user accounts, authentication, networking, endpoint security, and software installation.
• Strong troubleshooting and problem-solving skills.
• Clear technical documentation skills.
• Ability to prioritize multiple incidents and service requests.
• A strong customer-service mindset and the ability to explain technical concepts to non-technical users.
• Strong professional communication skills in English and Spanish.

Responsibilities

• Troubleshooting Windows, hardware, software, printers, mobile devices, and peripherals.
• Supporting Microsoft 365 applications and services.
• Resolving connectivity, VPN, and basic network issues.
• Managing incidents and service requests through the ITSM platform from investigation to resolution.
• Diagnosing issues and identifying solutions based on impact.
• Collaborating with IT teams on complex issues.
• Supporting onboarding and offboarding, device setup, software installation, and access activities.
• Installing and maintaining workplace tech and assets.
• Maintaining IT asset and inventory records.
• Creating SOPs, troubleshooting guides, and user documentation.
• Participating in IT projects and hardware/software deployments.
• Identifying recurring issues and opportunities to improve end-user experience.

Skills

Windows desktop environments

End-user hardware

Troubleshooting

Microsoft 365

ITSM / ticketing system

User accounts & authentication

Networking basics

Endpoint security

Software installation

Technical documentation

Prioritizing incidents

Customer-service mindset

English and Spanish communication

Tools

ITSM system

Active Directory / Entra ID

VPN & remote-support tools

Job description

OEC Group is seeking an engaged End User Support Specialist to be the first point of contact for employees needing technical assistance. You will troubleshoot Windows desktops, printers, and mobile devices, support Microsoft 365, and resolve VPN and network issues.

You will manage incidents in our ITSM system, document solutions, and collaborate with Infrastructure, Security, and application teams. Fluent English and Spanish are required for effective communication with a global workforce.