IT Support Pro: Onsite & Remote Help Desk

Insight Global; Estado de México; Hybrid; MXN 223,000 - 357,000; Full time

Job summary

Insight Global is seeking an IT support professional to provide onsite and remote help desk services. The role focuses on hardware, software, Windows operating systems, printers, and end-user devices, with responsibilities that include incident documentation, updates, and basic network troubleshooting.

The ideal candidate will have at least two years in IT support and strong AD, Windows, and device management skills, plus the ability to communicate technical details clearly to non-technical

Qualifications

• Minimum of two years of experience in IT support, Service Desk, Help Desk, field support, or similar technical roles.
• Working knowledge of Windows, Active Directory, end-user devices, peripherals, and basic network connectivity.
• Provide first-level onsite and remote support to end users for hardware, software, Windows operating systems, printers, mobile devices, peripherals, and connectivity issues.
• Install, configure, maintain, troubleshoot, and reimage end-user workstations and devices; coordinate warranty or repair services with suppliers when required.
• Install and maintain operating systems and business applications on workstations.
• Manage authorized user account unlocks and access permissions through Active Directory.
• Diagnose basic LAN, cabling, and Wi-Fi issues and escalate unresolved incidents to the appropriate support team.
• Document, update, and follow up on incidents and service requests through the Service Desk tool, including diagnosis and resolution steps.
• Support software updates, security patches, and initial troubleshooting following unsuccessful updates.
• Communicate technical solutions clearly to non-technical users and provide basic guidance when required.
• Control backup results and media changes, and review monitoring results for information and communications equipment.
• Maintain the inventory of equipment in use and provide information about company technology assets.
• Build strong working relationships with peers, internal areas, and suppliers to support company objectives.

Responsibilities

• Provide first-level onsite and remote IT support for hardware, software, and basic network issues.
• Install, configure, and reimage end-user workstations and devices as needed.
• Manage Active Directory user accounts, unlocks, and permissions.
• Diagnose LAN, cabling, and Wi-Fi problems and escalate complex incidents.
• Document incidents, resolutions, and follow-up actions in the Service Desk system.
• Apply software updates and security patches; troubleshoot update failures.
• Communicate solutions clearly to end users and offer basic guidance.
• Maintain asset inventory and coordinate with suppliers for repairs or warranties.

Skills

IT support

Windows OS

Active Directory

End-user devices

Network basics

Job description

Insight Global is seeking an IT support professional to provide onsite and remote help desk services. The role focuses on hardware, software, Windows operating systems, printers, and end-user devices, with responsibilities that include incident documentation, updates, and basic network troubleshooting.

The ideal candidate will have at least two years in IT support and strong AD, Windows, and device management skills, plus the ability to communicate technical details clearly to non-technical