Information Technology Desktop Support

REDLEO SOFTWARE INC.; Villahermosa; On-site; MXN 180,000 - 300,000; Full time

Job summary

REDLEO SOFTWARE INC. in Mexico's Tabasco region seeks an Onsite Deskside Support/ Service Engineer to provide hands-on IT support for incidents, problem resolution, and project work at customer sites.

The role requires 5+ years of experience and will collaborate with global support teams. Responsibilities include Windows and Mac OS administration, hardware/peripherals, ServiceNow ticketing, SCCM/Intune device management, antivirus basics, LAN/Wi‑Fi networking, conference room tech, asset

Qualifications

• 5+ years of IT support experience.

Responsibilities

• Provide onsite support for incidents and problem resolution.
• Collaborate with global support teams on IT projects.
• Manage Windows and Mac OS administration and hardware peripherals.
• Utilize ServiceNow for ticketing and track assets with inventory accuracy.
• Support SCCM and Intune device management, imaging and patching.
• Maintain endpoint security basics and antivirus deployment.
• Support basic networking (LAN, Wi‑Fi, office infrastructure) and conference rooms.
• Ensure asset management accuracy and ITIL aligned processes.

Skills

Windows admin

Mac OS admin

Hardware peripherals

ServiceNow

SCCM

Intune

Endpoint security

Networking basics

Conference room tech

Asset management

Global IT support

ITIL knowledge

Tools

ServiceNow

SCCM

Intune

Job description

Job Experience

5+ years’ experience

Job Type

Full-Time

SALARY + BENEFITS

Role Overview

As a key member of the Technology team, the Onsite Deskside Support/ Service Engineer provides onsite support for incidents, problem resolution, and project implementation. This role addresses technical issues that cannot be resolved remotely, collaborates with global support teams, and consults with local business leaders to align IT support with business needs.

• Windows & Mac OS administration
• Laptop/desktop hardware & peripherals
• ServiceNow ticketing expertise
• SCCM & Intune (device management, imaging, patching)
• Antivirus deployment & endpoint security basics
• Basic networking (LAN, Wi‑Fi, office infrastructure)
• Conference room technology support
• Asset management tools & inventory accuracy
• Experience in global / international IT support environments
• ITIL knowledge or certification (preferred)