Onsite IT Support Engineer – Windows, AD & Mobile Expert

HCL Technologies Limited

Región Centro

On-site

MXN 420,000 - 660,000

Full time

8 days ago

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Benefits offered by this job

Life insurance

Major medical

Minor medical

Savings fund

Food vouchers

30 days bonus

Vacation days

Job summary

HCL Technologies Limited is seeking an IT Support Specialist for on-site desktop and infrastructure support. You will partner with Customer IT design teams and the Level 1 Service Desk to deliver 24x5 on-site support, including IMAC/D activities and VIP user assistance.

Responsibilities include Windows OS troubleshooting, AD administration, Intune, Office 365, Azure MFA, hardware diagnostics, and documentation in the ITSM system. Strong analytical and teamwork skills are required.

Qualifications

Bachelor’s degree in IT or Computer Science preferred.
5 years combined experience in desktop and infrastructure support.
Strong analytical and problem-solving skills.

Responsibilities

Primary desktop support for Windows OS, MDM, video conferencing, and L3 application teams.
Troubleshoot issues; gather data and perform GAP analysis for global end users.
Maintain consistent processes across the Customer enterprise environment.
Follow directions from team leads and document status in ITSM.
Document recurring issues and cases in the knowledge base.