Infrastructure & Operations Analyst (Hybrid, Mexico City)

PowerToFly; Ciudad de México; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

PowerToFly in Mexico City is seeking an Infrastructure & Operations Analyst to bridge customers, operations and technical teams. Hybrid work model.

You will administer infrastructure, virtualization and Microsoft 365, manage incidents, perform user and license management, backups and patch deployments. You will act as the technical point of contact for customers, coordinate solutions with internal teams, monitor service quality, and contribute to ongoing improvements for reliability and

Responsabilidades

• Administer and support infrastructure, virtualization, and Microsoft 365 environments, handling escalated incidents and service requests.
• Perform operational activities such as user and access management, account creation and unlocks, license administration, backups, snapshots, and patch deployments.
• Serve as the technical point of contact for customers, understanding their needs, coordinating solutions with internal teams, and managing incidents, requests, and service tickets through timely resolution and communication.
• Collaborate with specialized support teams across different technology towers to resolve complex issues and deliver integrated solutions.
• Identify opportunities to improve operational processes and platform performance while contributing to service excellence.

Descripción del empleo

PowerToFly in Mexico City is seeking an Infrastructure & Operations Analyst to bridge customers, operations and technical teams. Hybrid work model.

You will administer infrastructure, virtualization and Microsoft 365, manage incidents, perform user and license management, backups and patch deployments. You will act as the technical point of contact for customers, coordinate solutions with internal teams, monitor service quality, and contribute to ongoing improvements for reliability and