End User Technology Analyst

Apex Group; Chihuahua; Hybrid; MXN 320,000 - 520,000; Full time

Benefits offered by this job

4 days in office

Job summary

Apex Group in Mexico City is seeking an End User Technology Analyst to be the onsite contact for local users, handling desktop, phone, networking and business applications. You will resolve IT requests quickly and maintain office infrastructure while reporting to the Head of End User Technology.

You must have 3 years of computer-related support experience, strong English communication, and hands-on skills with Intune, Active Directory, Office 365 and Windows 365.

Qualifications

• Three years’ experience in a computer-related support or IT operations.
• Strong English written and spoken communication skills.
• Experience in documenting processes and improving SOPs.

Responsibilities

• Onsite IT support for the Mexico City office and users.
• Maintain and troubleshoot office IT infrastructure and EUC hardware.
• Provide L2/L3 support to the Service Desk for end-user technology issues.
• Assist with Windows 365 infrastructure, Teams and video conferencing setups.
• Support office moves, asset inventory, and vendor interactions.

Skills

Customer focus

English communication

Problem-solving

Documentation & SOPs

Tools

Intune

Active Directory

Office 365

Windows 365

Job description

## End User Technology AnalystApply: Hybrid: Mexico City: Full time: Posted Today: End Date: October 2, 2026 (29 days left to apply): JR-0025944The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for you# **End User Technology Analyst**Mexico city**Description**The End User Technology Analyst is the onsite contact for the local users in our Mexico office who interact with the Apex Group IT covering desktop, telephone, networking, and business applications. While providing a high level of customer interaction, EUT Engineer are responsible to resolve onsite IT requests in a timely fashion.Must have a good balance of basic technical skills, and customer facing skills. The role will report to the Head of End User Technology and/or EUT Team Lead.**The Role & Key Responsibilities:*** Send resume in English Language* Onsite IT support for the office* Maintaining the IT infrastructure of the office* Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops* L2/L3 support to the Service Desk for end user technology issues* Support of Windows 365 infrastructure and endpoints* Support video conference and meeting room solutions* Deployment of IT equipment to new starters* Collection of IT equipment from leavers* Printer support* Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues* Network cabling and patching in office* Office moves and setups* IT Asset inventory management* Provision, deploy and support phones inc. Teams for Voice* Work with vendors who provide IT solutions in the office* Work with local office management on any office technology issues/requirements* Working closely with the Group IT* Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times* Highlight and report all major IT issues and risks to Service Manager in a timely manner* Escalation points for any issues and requests for users in the office* Research, test and implement new systems to improve efficiencies and satisfy user requests* Other duties in support of the Group IT, as assigned by the EUT Manager**Skills Required:*** 3 years’ experience in a computer-related support or and IT operational environment* Good technology understanding and awareness with the MS technologies: Intune, Active* Directory, Office 365 and Windows 365* Good written and communication skills in English* Experience with documentation and improving SOPs and other process documents* Good customer focus, and excellent timekeeping is a key requirement of the role* Good interpersonal skills, with a focus on listening and questioning skills* Good problem-solving abilities and capability to work under own initiative* Experience with configuring and supporting any version of Windows Desktop (10/11)* Some basis experience with supporting physical networking is desirable but not essential.**Please submit your English CV upon your application**We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement.Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.