Bilingual End-User IT Support Specialist – Windows & M365

OEC GROUP; Región Centro; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Mexican statutory benefits

IMSS

INFONAVIT / FONACOT

15 days of Aguinaldo

Major Medical Insurance

Food Vouchers

Savings Fund

Vacation Days

Personal Days

Floating Day

Bi-annual Performance Reviews with ups

Wellness Program with onsite medical

Job summary

OEC Group is seeking an End User Support Specialist in Mexico to be the first point of contact for technical assistance. You will troubleshoot Windows devices, printers, and software, support Microsoft 365 apps, and resolve VPN and connectivity issues.

You will manage incidents via ITSM, collaborate with IT teams, and assist with onboarding/offboarding and asset management. Join an international organization and contribute to smooth daily operations.

Qualifications

• Strong working knowledge of Windows desktop environments and end-user hardware.
• Troubleshooting experience with computers, peripherals, printers, software, mobile devices, and connectivity issues.
• Working knowledge of Microsoft 365.
• Experience working with an ITSM or ticketing system.
• Basic knowledge of user accounts, authentication, networking, endpoint security, and software installation.
• Strong troubleshooting and problem-solving skills.
• Clear technical documentation skills.
• Ability to prioritize multiple incidents and service requests.
• Strong customer-service mindset and the ability to explain technical concepts to non-technical users.
• Strong professional communication skills in English and Spanish.

Responsibilities

• Troubleshooting Windows, hardware, software, printers, mobile devices, and peripherals.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive, and Office apps.
• Resolving connectivity, VPN, account-access, and basic network issues.
• Managing incidents and service requests through ITSM platform from investigation through resolution.
• Diagnosing technical issues and identifying effective solutions based on user and business impact.
• Collaborating with Infrastructure, Network, Security, Application, and other IT teams on complex issues.
• Supporting employee onboarding and offboarding, including device setup and access activities.
• Installing, configuring, maintaining, and replacing computers and other workplace technology.
• Maintaining accurate IT asset and inventory information.
• Creating SOPs, troubleshooting guides, knowledge articles, and user documentation.
• Participating in IT projects, hardware rollouts, software deployments, office moves, and technology refreshes.
• Identifying recurring issues and opportunities to improve end-user experience.

Skills

Windows desktop

End-user hardware

Troubleshooting

Microsoft 365

ITSM ticketing

Networking basics

English & Spanish

Documentation

Customer service

Communication

Tools

Active Directory/Microsoft Entra ID

Microsoft Intune

VPN technologies

Endpoint management

Job description

OEC Group is seeking an End User Support Specialist in Mexico to be the first point of contact for technical assistance. You will troubleshoot Windows devices, printers, and software, support Microsoft 365 apps, and resolve VPN and connectivity issues.

You will manage incidents via ITSM, collaborate with IT teams, and assist with onboarding/offboarding and asset management. Join an international organization and contribute to smooth daily operations.